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Bug Check 0x1E: KMODE_EXCEPTION_NOT_HANDLED

Anonymous
2019-06-14T03:36:40+00:00

I got Blue Screen caused by Bug Check 0x1E, here is the whole message in the Event Log:

**param1:**0x0000001e (0xffffffffc0000005, 0xfffff801823688fb, 0x0000000000000000, 0x00000000fed30880)

**param2:**C:\Windows\MEMORY.DMP

**param3:**469fea51-4578-4ef2-857e-390b9b04e644

I have upload the minidump file to onedrive:  https://1drv.ms/u/s!Ava8Iz\_Uqqb2hmAZkFY1HhTVu6iI?e=wfH0hF

OS version: 10.0.17134 

I also got the analysis report from DebugDiag Analysis:

In 061119-14125-01.dmp the instruction at CI!WNF_CI_SMODE_CHANGE+0x8 caused a kernel BugCheck 1E with the following details:

It gives a Recommendation of "Please ensure the latest version of CI is installed", but I cannot find any solution about installing latest CI.

I was bothered by this problem twice per day, please help me!

Windows for home | Windows 10 | Performance and system failures

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  1. Sumit D - IA 152.4K Reputation points Independent Advisor
    2019-06-14T03:50:18+00:00

    Hi turrrbulence ,

    I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

    Appears to be caused by 360 Total Security Antivirus.

    *** WARNING: Unable to verify timestamp for 360netmon.sys

    *** ERROR: Module load completed but symbols could not be loaded for 360netmon.sys

    360netmon+0x5b10

    Uninstall and use Windows Defender in its place which should resolve your issue.

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  2. Anonymous
    2019-06-14T06:53:00+00:00

    Thank you, I thought I had prohibit the start of 360 antivirus app.

    I have uninstalled 360Safe, but still need to observe several days to judge whether this is the root of the problem.

    Thank you for your prompt reply.

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  3. Sumit D - IA 152.4K Reputation points Independent Advisor
    2019-06-14T11:44:04+00:00

    Sure, keep us updated.

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  4. Anonymous
    2019-06-14T16:29:20+00:00

    Thank you, but the blue screen problem persists.......

    Here is the newest minidump files : https://1drv.ms/u/s!Ava8Iz\_Uqqb2hmIvr-lzuLkV5gf-?e=DYmb2P

    and the detail of this bugcheck is same as above.

    btw, is there any tool or methods I can figure out the cause of problem by analyzing dump files by myself?

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  5. Sumit D - IA 152.4K Reputation points Independent Advisor
    2019-06-15T14:37:51+00:00

    Hi,

    No drivers were named.

    Let us try finding any misbehaving driver

    Enable Driver Verifier:

    http://answers.microsoft.com/en-us/windows/wiki...

    (Must create a Restore point before)

    Upload the newer dumps when you get Driver_Verifier_detected_voilation.

    Please note that the system might crash before you reach the desktop-if it does please let us know so that we can guide you to disable Verifier.

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