Share via

Network Problems, leads to blue screen.

Anonymous
2019-09-19T02:22:00+00:00

Been having a weird problem on my brand new computer. At a random point, after using it for a while, the internet randomly dips extremely low, and it doesn't go back up. If I disconnect from my wifi, my computer stops responding entirely shortly afterwards (it led to a blue screen once, but each time its happened since I've just physically restarted my computer before it could actually blue screen). After a restart, it goes back to normal. This usually happens once a day.

Specs:

CPU: AMD Ryzen 7 2700x Eight-Cores

GPU: NVIDIA GeForce RTX 2070 16gb RAM

Windows 10 x64, version 1809.

The computer's a CyberPower gaming pc, and my friend believes that it's a problem of CyberPower being a poor manufacturer. I don't know what to believe. Windows Defender and Malwarebytes didn't turn up any threats. Any ideas?

Windows for home | Windows 10 | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

4 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2019-09-22T22:44:29+00:00

    It's been a few days, but it finally happened again. In that time, I had my friend come over and together we restored my computer to a version just before I installed Visual Studio. For a few days, it didn't happen. Yesterday, my computer updated to the recent Windows 10 update, and now it's done it again. I decided to let it sit until it blue screened. It did not for a full half hour. Unfortunately, a log and error code could not be retrieved. I physically restarted my machine out of fear it may lead to possibly permanent damage.

    Was this answer helpful?

    0 comments
  2. Sumit D - IA 170.7K Reputation points Independent Advisor
    2019-09-19T02:42:24+00:00

    Sure, no issues. In case we do not reply, feel free to start a new question :)

    Was this answer helpful?

    0 comments
  3. Anonymous
    2019-09-19T02:41:00+00:00

    For some reason, my settings were preset not to create a minidump folder/files. I think I changed what I needed to,  will try to remember to let my computer blue screen next time and post the log here.

    Was this answer helpful?

    0 comments
  4. Sumit D - IA 170.7K Reputation points Independent Advisor
    2019-09-19T02:25:35+00:00

    Hi sagaevan,

    I am Sumit, an IndependentAdvisor and a 2-Year Windows Insider MVP here to help.

    We need log files(called dump files) that tell us what lead to crash.

    Please share them with us for a better analysis of the problem. Instructions can be found here:

    https://answers.microsoft.com/en-us/windows/for...

    Please let us know if you need any assistance about posting dump files.

    Was this answer helpful?

    0 comments