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WiFi and USB Driver Problems

Anonymous
2019-09-19T16:43:47+00:00

Hi all,

after some hardware problems I had to restart my PC. Both, the Intel Dual Band Wireless-AC 8260 as well as the USB Root Hub failed to load. According to the Device Manager, the Wifi Device cannot start (Code 10) and the USB Root Hub may be corrupt or missing (Code 39)

I tried uninstall/reinstalling the drivers, but this didn't help. I also tried deleting the UpperFilters and LowerFilter registry values, but they did not exist neither for the WiFi Adapter nor for the USB.

Could any one help with this issue?

Thanks!

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2019-09-19T17:54:31+00:00

    Hi Bernhard

    My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

    Which version of Windows 10 is currently installed? See how to verify:

    https://answers.microsoft.com/en-us/windows/wik...

    What is the exact make and model?

    Open Start, type: system information

    Hit Enter

    Click System summary

    Look in the right pane

    Copy the system sku info into reply here.

    See example: https://imgur.com/qzektpA

    If its custom built, what is the make and model of the motherboard?

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  2. Anonymous
    2019-09-20T06:21:56+00:00

    I see some available updates available for your make and model I recommend you apply.

    BIOS Update August 2018 - your last BIOS update was from 2016

    https://download.lenovo.com/consumer/mobiles/0n...

    Chipset Driver February 2017

    https://download.lenovo.com/consumer/mobiles/ai...

    Wireless adapter August 2017

    https://download.lenovo.com/consumer/mobiles/ai...

    I also noticed you are still on the older Windows 10 1803, I recommend you try upgrading to the newer Windows 10 1903 release.

    Go to the following page then click 'Update Now'

    https://www.microsoft.com/software-download/win...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  3. Anonymous
    2019-09-20T06:06:27+00:00

    Hi Andre,

    the Windows 10 Version currently running is Version 1803 (OS Build 17134.1006)

    System information  (all copied by hand as the laptop is virtually cut off from the outside)

    OS Name                                Microsoft Windows 10 Home

    Version                                   10.0.17134 Build 17134

    Other OS Description             Not available

    OS Manufacturer                    Microsoft Corporation

    System Name                          LAPTOP-5KDDOOV9

    System Manufacturer               Lenovo

    System Model                         80SW

    System Type                           x64-based PC

    System SKU                           LENOVO_MT_80SW_BU_idea_FM_Lenovo ideapad 710S-  13ISK

    Processor                                 Intel® Core™ i7-6560 CPU @2.20GHz, 2208 Mhz, 2 Core(s), 4   Logical Processor(s)

    BIOS Version/Date                 LENOVO 0NCN20WW, 13/04/2016

    SMBIOS Version                    2.8

    Embedded Controller V          1.16

    BIOS Mode                            UEFI

    BaseBoard Manuf                   LENOVO

    BaseBoard Model                   Not Available

    BaseBoard Name                    Base Board

    Platform Role                          Mobile

    Secure Boot State                   On

    PCR7 Configuration               Elevation Required to View

    Windows Directory                 C:\Windows

    System Directory                    C:Windows\system32

    Boot Device                            \Device\HarddiskVolume1

    Local                                       United Kingdom

    User Name

    Time Zone                              W. Europe Daylight Time

    Installed Physical Mem          8.00 GB

    Total Physical Mem                7.56 GB

    Available Physical Mem         4.84 GB

    Total Virtual Mem                  8.74 GB

    Available Virtual Mem           5.89 GB

    Page File Space                       1.19 GB

    Page File                                 C:\pagefile.sys

    Kernel DMA Protection         Off

    Virtualization-based se…       Not enabled

    Device Encryption Supp         Elevation Required to View

    Hyper V – VM Monitor          Yes

    Hyper-V – Second Level…    Yes

    Hyper-V – Virtualizatio…      No

    Hyper-V – Data Executi         Yes

    Thank you !

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