Microsoft Account Problem

Question

I am getting the following message when I switch my laptop on - "We need to fix your Microsoft account (your password has probably been changed) Select here to fix it in the shared experiences settings."

I am suspicious of this simply because my password has not been changed, I have no problems accessing my laptop, so can I go on ignoring the message - or more pertinently, how do I get rid of it?

Answer 1

Hi Alan,

I'm Stefano an Independent Advisor, here to help you.

To check if it s a Microsoft true request you have to follow this steps:

1. Press WINDOWS + I
2. Click on "Account"
3. Click on "Your info"
4. If there is a button like "Fix now", click on it and follow on screen instructions. That will fix your info and get rid of the message.

Answer 2

Thank you - but there is no 'button' or any such-like you describe. when I try 'managing your account', I just seem to go in circles!

Answer 3

Hi Alan,
I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

Sometimes the message is seen even if the password isn't changed. This is a legitimate message. You should re enter the password again in sync settings by simply clicking on the notification, that should get the rid of it.

Hope that helps.

Answer 4

Thank you yet again. Once I screw up my courage to understand the questions - I hate having to change my password, and that more than once.....Cheers.

Answer 5

Thank you. when I follow your suggestion, there is no notification that I can click on. I'm sure it is me being incompetent!