Battery Drain Problem

Question

I went to turn on my Dell Laptop, however, when I did, the laptop said it was very low on power. Then it proceeded to drain rapidly, by about 10~ percent (per few seconds) every time I checked my battery levels, all the way to 1 percent. I plugged my laptop back in and it charged all the way back up, and back to 98%, but when I unplugged it, the same thing happened again. I've only had this laptop for a few years, and everything's been fine. This just started today. What do I do?

Answer 1

Hi MB. I'm Greg, an installation specialist, 10 year Windows MVP, and Guardian Moderator here to help you.

See these fixes for Battery Not Charging:

https://www.groovypost.com/howto/troubleshoot-b...

https://www.kapilarya.com/fix-battery-plugged-i...

Check the manufacturer's Support web page for your full model number to see if there is a battery issue or recall for it. Remember you have a full one year warranty for PC and parts replacement or repair so I'd use it if still available.

Run the battery re-calibration here: https://www.howtogeek.com/172271/how-to-calibra...

Then generate a battery report and post it back here: https://www.groovypost.com/howto/generate-batte...

Right click Start to open Device Manager, under Battery choose the battery device, then Driver tab, then if available Roll Back the driver. If not available, choose Uninstall Driver, restart PC to reinstall.

If this was caused by Windows Updates then you can check which were installed at Settings>Update & Security>Windows Update under Installed Updates, then uninstall them from the link there, and hide with the Hide Updates tool downloaded from here: http://download.microsoft.com/download/f/2/2/f2...

You can also use System Restore to get before the problem began, then check for Updates with the Hide Update tool and hide them: http://home.bt.com/tech-gadgets/computing/how-t...

If this was caused by a Version Update then for 10 days you can roll it back in Settings>Update & Security>Recovery and then hide it until it matures using the Hide Updates Tool which is explained more here:

https://www.howtogeek.com/223864/how-to-uninsta....

If nothing else helps then you might need to replace the battery. However I will tell you that most OEM after-market batteries and chargers have problems so I would only buy the official manufacturer's battery from the PC maker to be sure.

I hope this helps. Feel free to ask back any questions and keep me posted. If you'll wait to rate whether my post helped you, I will keep working with you until it's resolved.

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Answer 2

Hi,

Did you install some programs or updated some drivers today or yesterday? If yes, try uninstall it.

If not, make a full reboot - select reboot option with Shift key pressed.

Answer 3

Hello,

My name is Jennifer, an independent advisor trying to help.

perform the steps that I leave in the following link

https://www.groovypost.com/howto/troubleshoot-b...

If this does not work it is possible that the battery life has come to an end. Perform the steps I leave in the following link to see the conditions of your battery

https://www.pcmag.com/feature/368735/how-to-che...

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it

Regards.