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trusted platform module (tpm)

Anonymous
2019-09-01T20:40:07+00:00

windows defender is showing error msgunder security processor troubleshooting 

can't get tpm information please contact your system contact you device manufacturer.

please help me on this .

I am unable to use tpm functions in tpm.msc module. how to get it back.

Windows for home | Windows 10 | Security and privacy

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  1. Anonymous
    2019-09-03T15:10:46+00:00

    Today i disabled tpm in bios and get rid of it .

    Is tpm related to windows version .

    Earlier i was running windows home . It was preinstalled on laptop. I upgraded to windows 10 pro. And tpm issues started .windows is not able to reinitialize it get it to working condition  . Also i was not able to enable windows sandbox . When i disable tpm in bios  windows sandbox installed in no time. It was tpm which preventing it from getting installed . I think tpm is more useful for device manufacturer than the user because you can not change hardware or install other version of windows with tpm enabled. Or if we reinstall windows ( some other version ) or upgrade with out clearing tpm it cause problems . I just disabled it and now everything working fine. I gone through a lot of trouble to correct tpm issues . I called dell also they told system out of warranty. And they can not do any thing.

    Also they said you have upgraded windows and it came preinstalled with windows 10 home  so they cant furthur assit on this device. They suggest me to visit dell service centre for paid services . 

    But still my concern is can tpm issues resolved after all this by going to dell service centre . Or is it necessary to enable tpm in system in bios

    Also i have tried reinstalling windows 10 image from dell website but no effect. Then i came to know that reinstalling can not resolve issue .

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  2. Anonymous
    2019-09-01T21:59:18+00:00

    Ok aracely,

    I wil do this . 

    Thanks

    Still If the problem  will be there please help.me out further

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  3. Anonymous
    2019-09-01T21:40:15+00:00

    I recommend you repair Windows completely before you should make a copy of your files.

    https://answers.microsoft.com/en-us/windows/for...

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  4. Anonymous
    2019-09-01T21:39:13+00:00

    I have done this today.

    First i have run sfc / scannow 

    It showed me a error that sfc /scannow found some corrupted fies and it could not repair. Then i ran the same command you have mentioned.

    All done successfully . Corrupted files are repaired now . But still the scenario is same nothing happened.

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  5. Anonymous
    2019-09-01T21:07:01+00:00

    Hi, AJAYTHAKUR3

    My name is Aracely, I am an Independent Advisor. I would love to help you today.

    You can use the System File Checker tool to repair damaged system files.

    Follow these steps:

    Press the Windows + X keys and select Symbol of the System (Administrator) or Windows PowerShell (Administrator), in the window that will open, you must type the commands in their respective order:

    • DISM.exe /Online /Cleanup-image /Scanhealth

    • DISM.exe /Online /Cleanup-image /Restorehealth

    • DISM.exe /online /cleanup-image /startcomponentcleanup

    • sfc /scannow

    Each of these actions may take a few minutes, so it is important to execute one at a time. At the end, you must restart the PC.

    Check this link:

    https://support.microsoft.com/en-us/help/929833...

    Let me know if the information has been helpful in solving your problem.

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