Custom Paper Size

Question

I am not able to print 24" x 36" to from my HP windows 10 laptop to my wide format printer. The printer has the capability and the correct paper size installed. I created a custom paper form to that size. But the custom size does not show up as an option when I go to print. I used to be able print that size just fine but all of a sudden it stopped allowing me to. Any help is much appreciated.

Answer 1

Hi Lucas

My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

What is the make and model of the HP printer you are using?

Please try the steps recommended below to uninstall printer software

Option 1: Run the Printer Troubleshooter - http://aka.ms/diag_printer10

If you are using an HP Printer, use the HP Print and Scan Doctor:

HP Print and Scan Doctor - HP Support

https://support.hp.com/ph-en/document/c02073861

Option 2: Uninstall and Reinstall the Printer

A. Uninstall the Printer

Windows Key+X > Apps and Features / Programs and Features

Select your printer.

Select Uninstall.

Windows key+R, type control, hit Enter

Open Devices and Printers.

In the Devices and Printers window look for your Printer. If you see it listed, right-click on it and choose Delete or Remove Device

Windows Key+R, type Cmd, hit Enter

Type printui.exe /s > OK.

Click on Drivers tab.

Look for Printer driver. If you see it click on it and click Remove at the bottom.

Select OK.

Select Apply and OK on the Print Server Properties windows.

Close Devices and Printers.

B. Install the Driver

Go to the Printer manufacturer’s website and search for the latest Windows 10 drivers

Reinstall the Printer driver

Reboot the computer