WSUS not updating itself

Yassine.B 21 Reputation points
2021-03-19T11:02:35.377+00:00

Hi everyone, We have WSUS running on Windows Server 2016 Standard Version 1607, which report status and push updates to other clients computers, but doesn't do it for itself, wsus server is not listed with other client computer on the wsus console and never received an update can someone help please ?

Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
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  1. Rita Hu -MSFT 9,396 Reputation points
    2021-03-26T08:13:34.98+00:00

    Hello Grace Yin,

    Thanks for your posting on Q&A.

    I found the following error messages to share with you:
    81797-1.png

    81777-2.png

    I also noticed that the windows Server 2016 client are trying to install cumulative updates in 2018. It seems that the windows server 2016 client missed some essential updates. It is recommended to install the latest updates(CUs and SSUs).

    Please help to confirm whether the latest cumulative updates(kb5001633) and service stack updates(kb5001078) are installed on the client or not. If not, please try to install the latest CUs and SSUs first.

    Then we could try to check for updates manually to report on the client.

    Hope the above will be helpful.

    Regards,
    Rita


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  1. Adam J. Marshall 5,661 Reputation points Microsoft MVP
    2021-03-19T11:36:10.317+00:00
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  2. Rita Hu -MSFT 9,396 Reputation points
    2021-03-22T06:15:42.46+00:00

    Hello,

    Did the WSUS Server point to itself correctly? Could we check the registry on as the below path?
    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate

    Please help to confirm the WUServer and WUStatusServer are correct first.

    Thanks for your cooperation. Have a nice day.

    Regards,
    Rita


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  3. Yassine.B 21 Reputation points
    2021-03-22T09:31:41.083+00:00

    Hi @Adam J. Marshall , IPv6 is turned on WSUS server

    Hi @Rita Hu -MSFT , I've checked the registry and WUServer and WUStatusServer have the same value as on other client computers that are reporting and updating well


  4. Yassine.B 21 Reputation points
    2021-03-23T13:50:11.35+00:00

    80697-windowsupdate.log

    Please find attached the log

    NB : today I forced wsus server to check and download update from Microsoft instead of checking locally