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BSOD (System Service exception)

Anonymous
2019-07-30T08:36:37+00:00

Dear Team,

I am getting BSOD on my workstation with the error code (System Service exception).

I have checked all the hardware components like hdd , RAM and tehy seem to be working fine.

I reinstalled OS with different installation media but the issue remains the same . Every few hours are few days i get the same issue .

Please help

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2019-07-30T08:37:53+00:00

    Hi SyedUbaid

    I am Vijay, an Independent Advisor. I am here to work with you on this problem.

    I am assuming you are able to get into your computer. If not, do let me know.

    To know what exactly is causing the crashes, I need to analyze minidumps generated by crashes with WinDBG. WinDBG is the only tool which can do end to end complete analysis of ..dmp files generated by BSOD (Blue screen of death).

    Go to C:\Windows\Minidump

    Zip the contents of the folder corresponding to date and time of your crashes.

    Upload the content to Onedrive or any other file sharing site for me to locate the problem.

    If you are uploading Memory.dmp also, please upload it separately as the size of memory dump is very large.

    If you don't get minidump files in above folder, you will need to enable minidump generation. If you need help to generate Minidump - http://answers.microsoft.com/en-us/windows/wiki...

    Do let me know if you have any more question or require further help.

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  2. Anonymous
    2019-07-30T08:39:50+00:00

    Hi,
    I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

    We need log files(called dump files) that tell us what lead to crash.
    Please share them with us for a better analysis of the problem. Instructions can be found here:

    https://answers.microsoft.com/en-us/windows/for...
    Please let us know if you need any assistance about posting dump files.

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  3. Anonymous
    2019-07-30T08:51:28+00:00

    Hi,

    I am unable to login to windows.

    Please let me know if there is any other option to get the dump file.

    Thank you

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  4. Anonymous
    2019-07-30T09:07:27+00:00

    Hi Syed

    Since you cannot log into Windows, please try booting into Safe Mode (drivers are not loaded in Safe Mode) and then see if there are any minidump files:

    Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

    Do this twice

    On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt . . . etc.

    Go to Troubleshoot - Advanced Option - Startup Settings and click Restart

    Upon restart, press 4 to enter Safe Mode

    Once in Safe Mode, backup your data, just in case . . .

    Open Windows File Explorer

    Navigate to C:\Windows\Minidump

    Zip up the contents of that folder

    If you have problems zipping those files, copy them out onto your Desktop and zip them from there

    Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)

    Then post a link here to the zip file, so we can take a look for you . . .

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