Outlook Dedicated GPU memory

Question

Hello,

Having some weird hangs issues while using 3dsmax and photoshop I start to look at Task Manager for cpu and gpu usage and found out that outlook is using a huge amount of gpu memory, I don't know if this is always been like this but I don't see how outlook would require this amount of gpu memry vs 3d software?

Answer 1

Hi FerAbba

My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

This could be a bug or glitch.

Option 1:

In Outlook

Click File

Click Options

Click Advanced then uncheck hardware graphics acceleration.

Option 2:

Open Start > Settings > Apps > Apps & features

Scroll down to Microsoft Office

Select it

Click Change

Now, wait while the repair wizard starts up.

Choose the type of repair you would like to perform. Depending on the severity or availability of your Internet connection, you could try the first option, Quick Repair, which is much faster and tries to fix the problem without a data connection.

If that doesn’t resolve the problem, then go back and try the Online Repair option. For my particular issue, I ultimately had to use the Online Repair.

The repair process is straight-forward following the wizard. Note that you’ll need to save your work and close all Office programs first, and then click Repair.

Then wait while the repair process runs.

You will notice the repair experience is similar to a fresh installation. The amount of time it takes will depend on your connection speed and what the issue is.

You will see your Office apps light up in their respective colors while the repair completes.

Once the installation is complete, restart your computer just to be sure and launch your apps and verify if the problem you were having is resolved.

If that does not work...

Option 3:

Press Windows key + X

Click Device Manager

Expand Display adapters

Right click the current display adapter

Click Properties

Click Driver tab

Click Rollback driver if the option is available

If not

Right click the current display adapter

Click Uninstall

Check the box that says, "Delete the driver software for this device.”

Exit Device Manager

Restart

Click Start > Settings > Update & security > Windows Update > Check for updates

Download and install any pending updates

Restart your computer

Answer 2

Hi Andre,

Thanks for your help, option 1 did the trick! I just had to close outlook and opening again and now it's not using any gpu memory. Also, I just surf through some emails, open attachments and send some test emails and so far everything works fine, thanks again!

Answer 3

You are welcome FerAbba. If the problem is resolved, you can provide a rating and enjoy the rest of your week.