I cannot install the Windows Scan app

Question

Hi! I tried downloading the Windows Scan app but it keeps on saying that somethin went wrong... and gave this code under it: 0x80090016. The same thing happened with another app. Someone please help! My computer said that I need this app to scan unless there is another way to do it. I have the Windows Fax and Scan program on my computer but it says that no scanner is connected. I have a HP ENVY 4500, an all in one printer, and its saying that I need a printer software. I even used a cable to connect my printer and laptop but it still isn't working.

Answer 1

Hi NL. I'm Greg, an installation specialist, 10 year Windows MVP, and Guardian Moderator here to help you.

For fullest scanner functionality you need to full software installed:

Rather than spending too much more time fiddling I'd simply Clean Install the printer which always works, lasts longer and actually saves time:

1. Power up the printer, if wired unplug it's USB cable from PC.
2. Go to Settings>Apps>Apps and Features to find and Uninstall any printer software.
3. Use one of these methods to remove all of the old printer drivers:

https://www.tenforums.com/tutorials/101274-unin...

4. Now type Control Panel in Start Search, open CP, choose Icon View. In Control Panel open Devices and Printers, right click printer to delete Printer and any scanner or fax of the same name. Restart PC.
5. Go to the HP Support Downloads webpage here http://support.hp.com/us-en/drivers to download and install the latest full software package. Now is also the time to check for any newer printer firmware to install which matters a lot.
6. Extract Printer software, right click Setup file to Run as Administrator. Follow the setup screens closely as you install the software. For USB it should prompt when to plug in the printer.

Older software may need to be installed in Compatibility Mode to run correctly: https://www.windowscentral.com/how-install-non-...

If you have further problems reply back with results of each step.

I hope this helps. Feel free to ask back any questions and keep me posted. If you'll wait to rate whether my post helped you, I will keep working with you until it's resolved.

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Answer 2

Hi! I tried downloading the Windows Scan app but it keeps on saying that somethin went wrong... and gave this code under it: 0x80090016. The same thing happened with another app. Someone please help! My computer said that I need this app to scan unless there is another way to do it. I have the Windows Fax and Scan program on my computer but it says that no scanner is connected. I have a HP ENVY 4500, an all in one printer, and its saying that I need a printer software. I even used a cable to connect my printer and laptop but it still isn't working. 

My phone problems

Answer 3

Hi NightmareLuna

My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

Did you try this method to scan?

Source: https://www.groovypost.com/howto/scan-documents...

Answer 4

Hi, try the following to reset the Store cache:

Windows Key + R > type wsreset.exe in the "Open" box > OK

A blank command prompt window will open, leave it open and then let it close itself as it opens the Microsoft Store.