I can't boot into windows.

Question

I went out one day and put my computer to sleep. I came back and found my computer was trying to boot itself on. I didn't think about it too much as I had to do something in a bit once I got home. I came back and it was still trying to boot itself on. I turned it off and turned it back on and it just infinitely spinning and loading. I kept trying it over and over again and nothing. I turnt it off for the night and went to sleep hoping it would fix itself and it didn't. That was about 3 days ago and since then ive been trying to fix the problem with no luck sadly. I got an error code being 0xc000225 along with log file: c:\windows\system32\logfiles\srt\srttrail.txt I can't reset my PC as well as it tells me "there was a problem resetting PC. No changes are made" start up repair doesnt work, going back an update doesnt, nothing does. Please help. This is the latest error screen. Thank you in advance.

Answer 1

Hi ImAMaid

Greetings! I am Vijay, an Independent Advisor. I am here to work with you on this problem. srttrail.txt error is, in general, solved with clean install. But try point A first.

A. You should restore / reset your computer using Media Creation Tool. You will have to cut Media creation tool on another computer if you can't do this on your existing computer.

Refer to the section"Use installation media to restore or reset your PC "

Recovery options in Windows 10 - https://support.microsoft.com/en-in/help/12415/...

Note - You will get the option to keep your files during reset. But it will remove third party apps including Microsoft Office which will need to be reinstalled. Default Windows 10 apps will be automatically installed. But non-defaults Windows 10 apps will need to be reinstalled.

B. If A doesn't work - I would recommend that you should consider a clean install of your existing Windows 10. You can use below guide by Greg Carmack, MVP for this purpose. This is the best method to perform a clean install of Windows 10. (If you want to rescue your files, there is a section Rescue Files when Windows Won't Start)

https://answers.microsoft.com/en-us/windows/for...

If you want a very lightweight guide - Start fresh with a clean installation of Windows 10

https://www.microsoft.com/en-us/software-downlo...

Do let me know if you require any further help on this. Will be glad to help you.

Answer 2

Hi ImAMaid

My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

Option 1

Go to another working computer, download then install Macrium Reflect Free and create bootable Rescue Flash Drive.

Boot from it and click on 'fix windows boot problems'

Make sure bios is set to uefi or legacy bios depending on how it was installed.

See instructions how to download it:

https://www.groovypost.com/howto/create-windows...

See the section: Create Rescue Media

Option 2

	First of all, if you have any non-essential hardware attached to your computer apart from mouse and keyboard, disconnect them.

See if the system boots successfully, if it does not, carry out the following steps

Power on and off your computer three times

How do you do that?

Power on, when you see the Windows Logo - power off

Power on, when you see the Windows Logo - power off

Power on, it will then your computer will boot into the Advanced Recovery environment

You might be asked to sign in with your Microsoft Account or Local Account password.

**********************************************

Click Advanced Options

Click Troubleshoot

Click Advanced Options

Click System Restore, see if you can go back to an earlier time.

If not, boot into the recovery environment again, then try performing a startup repair.

Perform the startup repair a couple more times then restart again to see if you are able to boot to the desktop successfully.

If that does not work, boot into the recovery environment, then click 'Go back to previous version of Windows' - choose this option if you recently upgraded to a new Windows 10 Feature Update. If this option is not available, you can skip this step.

Option 3

If that does not work.

Power on and off your computer three times

On the third time, your computer will boot into the Advanced Recovery environment

Click Advanced Options

Click Troubleshoot

Click Reset this PC

Click Keep my files

Choose your account

Enter your password

Click Continue

Click Reset

Option 4

If that does not work.

Go to a working computer, download, create a bootable copy, then perform a clean install.

	Step 1: How to download official Windows 10 ISO files 

	[http://answers.microsoft.com/en-us/windows/wiki...](http://answers.microsoft.com/en-us/windows/wiki/windows_10-windows_install/how-to-download-official-windows-10-iso-files/35cde7ec-5b6f-481c-a02d-dadf465df326)



	Step 2: How to: Perform a clean install of Windows 10

	[http://answers.microsoft.com/en-us/insider/wiki...](http://answers.microsoft.com/en-us/insider/wiki/insider_wintp-insider_install/how-to-do-a-clean-install-of-windows-10/aef0ae63-2117-41ee-a8ea-4a3181625b08)



If there are files on the drive you want to recover, see -  How to: Perform a Custom install of Windows 10

http://answers.microsoft.com/en-us/insider/wiki...

Step 4: how to recover your files from Windows.old:

https://answers.microsoft.com/en-us/windows/for...

Information in the above link is sourced from a trusted Microsoft MVP blog.