KB5000802 update from killing my computer every time I print.

Rick Merrill 21 Reputation points
2021-03-19T19:18:55.423+00:00

KB5000802 update from killing my computer every time I print. Bluescreen of DEATH. This is week 2 of this nightmare. I DO NOT have time for this disruption twice a day. We spent 7 hours on a call with Microsoft the first day. And they were clueless. It was my Printer help desk that told me what was wrong. I have to uninstall it after every update cycle on each computer. I have 6 computers that I am watching over. I am NOT a trained IT tech. I have told each computer to not update. Which is fine, until each device comes off of hold the updates. I DESPISE this update and have been told that it was pulled, but every day it comes back like a personal nightmare. PLEASE MAKE IT STOP KILLING ALL MY COMPUTERS. I can not get any work done this way!
I don't know who to tag. I would love a tag @updatesthatbite

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Accepted answer
  1. Teemo Tang 11,371 Reputation points
    2021-03-22T02:05:45.53+00:00

    Don’t worry, Microsoft has released KB5001567 and KB5001649, which address the issue that fails to print the graphical content in a document after installing the March 9, 2021 update.
    79972-kb.jpg
    Install the latest update to fix issue. You could check updates in Settings or manually install from Microsoft Update catalog
    https://www.catalog.update.microsoft.com/Search.aspx?q=KB5001649

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  1. Rick Merrill 21 Reputation points
    2021-03-25T22:59:03.817+00:00

    I was able to reactivate the updates and the KB5000802 upload was an automatic update. I did have to select the suggested update of the KB5001649 that was listed below and tell it to install also.
    So far the first computer has allowed me to print without the blue screen killing it! We will have each device do this as we are able to take them out of service long enough to do the updates.
    Thank you for your help.

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