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I'm receiving the following message when trying to save a .mov to a .jpg file (picture from Iphone). How do I clear this error below? I've converted files before but now am receiving this message.
We can't get to the file for this item. If it's downloading or just finished downloading, try again soon. Otherwise, make sure another app isn't using the file and that you can access the place the file is stored.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi HCope
A .mov file is a video file created on an iPhone, not an image file, a jpg file is an image file . . .
To convert a mov file to a jpg file would mean to capture one frame of the mov file and save it as a jpg file
You would need some software that can pull a frame form the mov file, or play that mov file in Windows and take a screen capture to create an image file form that mov file . . .
