[SOLVED] Windows Update - KB4512941 not installing correctly on Lenovo Legion Y520 15IKBN BSOD

Question

Hi,

i have received notification about KB4512941 from 30.08.2019 and tried 4 times to install it with different options on my Lenovo Legion Y520 15IKBN without success.

I have access to 2 other PCs - one Asus and one Lenovo but business class, where update installs without issue.

The update installs much more faster on my PC than the other 2 - both automatic or when i download the .msu  package.

I have tried disabling the AVG Free antivirus, delayed start of the antivirus, disabling driver signatures Option in CMD : SC config trustedinstaller start=auto - without effect

I always get PAGE NOT FOUND IN NONPAGED AREA BSOD

Any advices ?

Much thanks in advance !

Answer 1

The driver that appears to cause the crash is the ArcSec.sys :

BugCheck 50, {ffffe10ca30524e8, 0, fffff80121f46d15, 2}

*** WARNING: Unable to verify timestamp for ArcSec.sys

Could not read faulting driver name

Probably caused by : ArcSec.sys ( ArcSec+6d15 )

The ArcSec.sys is a ArcSoft driver.

Can you uninstall any ArcSoft software such as TotalMedia Theatre and then try the update again.

If no Arcsoft software is installed post back.

Answer 2

Hi,

It may help to look at the minidump files from the blue screen crashes.

Can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via a public folder on OneDrive or similar site.

Here's a link on using OneDrive:

http://windows.microsoft.com/en-ca/onedrive/sha...

If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop.

Also, you do not necessarily have to zip up the minidump files, you can upload them one at a time.

Answer 3

Hello,

I have succesfully installed the update on my Lenovo Thinkpad Yoga 370.

But on my desktop PC I get the same BSOD

Stopcode: PAGE FAULT IN NONPAGED AREA

First time after installing KB4512941 using windows update.

After BSOD Windows recovery started and fixed the system by undoing the update.

Then I made a second attempt, by downloading the standalone update.

But also the same BSOD

Again the system was fixed by Windows recovery. It removed the update.

Have not found the reason sofar.

Answer 4

Hi, 

sorry for the delay.

There is only 1 file in Minidump folder after fifth failure from today - 090219-36343-01.dmp :

https://drive.google.com/file/d/1RJ8sIJrrNe_pDuojynbNSOHAkeo3LlCI/view?usp=sharing

There is also WindowsUpdate.log in main Windows directory with following content:

"Windows Update logs are now generated using ETW (Event Tracing for Windows).

Please run the Get-WindowsUpdateLog PowerShell command to convert ETW traces into a readable WindowsUpdate.log.

For more information, please visit https://go.microsoft.com/fwlink/?LinkId=518345"

HERE is the LOG :

https://drive.google.com/file/d/1OW_MHRYAD0fnMZAuARFr0cSlEYAtyIU2/view?usp=sharing

Answer 5

Today i have installed the update flawlessly on my HP work PC, only on My Lenovo Y520 it doesnt work for some reason.

Specs: Intel Core i7 7700HQ, 16GB DDR4, NVIDIA 1050TI, integrated Intel HD 630 - NVIDIA is main graphics adapter, 1 TB HDD for Windows,  512GB SSD for MacOS (Hackintosh) + Ubuntu -> triple boot.