TouchPad Scrolling Issue after Windows Update

Question

After a recent upgrade to Windows 10 Pro Version 1903 (OS Build 18362.356), the scrolling feature on my laptop's touchpad ceased to work. The mouse still works from the touchpad. However, the two-finger scroll feature is no longer working. I have an ASUS laptop.

Answer 1

Hi User_Error

My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

What is the exact make and model?

Open Start, type: system information

Hit Enter

Click System summary

Look in the right pane

Copy the system sku info into reply here.

See example: https://imgur.com/qzektpA

If your touchpad is not working, here are some things you can try:

1. Connect an external USB mouse then run the Hardware Troubleshooter:

Open Start > Settings > Update & security > Troubleshoot

Scroll down

Click Hardware and Devices

Click Run the Troubleshooter

When complete, restart to see if the problem is resolved.

2. Press Windows key + X

Click Device Manager

Expand Human interface devices

Right click HID-compliant touch pad

(If you don't see your touch pad listed, look under 'Mice and other pointing devices')

Click uninstall

Exit then restart.

If you don't have an external/wired mouse...

Press Windows key + X

Press the 'M' key

Press tab once

Use the down arround to select Human interface device or Mice and other pointing devices.

Press the right arrow to expand Mice and other pointing devices.

Use the down arrow again to select your HID-Compliant mouse or touch pad

Press the right click menu key on your keyboard (usually located between the Alt and Control keys)

Select uninstall

Hit Enter

Press Alt + F4

Press the Windows key + X

Press the letter U

Press the letter R

Restart

Other things you can try.

Power on and off your computer three times

How do you do that?

Power on, when you see the Windows Logo - power off

Power on, when you see the Windows Logo - power off

Power on, it will then your computer will boot into the Advanced Recovery environment

You might be asked to sign in with your Microsoft Account or Local Account password.

Click Troubleshoot

Click Advanced Options

Click Startup Settings

Click Restart

Press (4) to Enable Safe Mode

Wait while Windows 10 starts in safe mode.

Log in

Click Start > Settings > Devices > Touchpad

Under Related settings, click Additional settings

This might launch the Synaptics or Mouse Properties for your touch pad

Click the TouchPad tab then click Restore defaults.

Method 1: Update the touchpad driver. An outdated or incompatible driver can cause problems. Check to see if an updated driver is available.

Method 4: Use the System File Checker tool to repair missing or corrupted system files. This allows users to scan for corruptions in Windows system files and restore corrupted files.

Open Start, type: CMD

Right click CMD

Click Run as administrator

Type in at the prompt OR Copy and Paste these one at a time : (Hit enter after each)

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /RestoreHealth

Also run the System File Checker utility:

Open Start, type: CMD

Right click CMD

Click Run as administrator

At the Command Prompt, type: sfc/scannow

This will check for any integrity violations

Restart your system

Reset your BIOS defaults:

https://www.groovypost.com/howto/reset-pc-bios-...

If you recently upgraded to a new version of Windows 10, there might be a compatibility issue.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.