Window Update Failures

Question

Greetings Community,

This is the 3rd month in a row that I have had "Windows Cumulative update" errors. On the the last one I ended up having to perform a clean install of Windows 10. This is getting old and it takes hours upon hours to do a clean restore my PC. Is this going to happen on each and every update ?

Here is a breakdown of the two Windows Update Event errors that I am getting. And by the way, The Win update Troubleshooting app did not find any problems when I ran it.

---

Window Update Client Error:

Log Name:      System

Source:        Microsoft-Windows-WindowsUpdateClient

Date:          11/12/2019 6:03:59 PM

Event ID:      20

Task Category: Windows Update Agent

Level:         Error

Keywords:      Failure,Installation

User:          SYSTEM

Computer:      DESKTOP-OMITTED

Description:

Installation Failure: Windows failed to install the following update with error 0x800F0982: 2019-11 Cumulative Update for Windows 10 Version 1903 for x64-based Systems (KB4524570).

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Microsoft-Windows-WindowsUpdateClient" Guid="{945a8954-c147-4acd-923f-40c45405a658}" />

    <EventID>20</EventID>

    <Version>1</Version>

    <Level>2</Level>

    <Task>1</Task>

    <Opcode>13</Opcode>

    <Keywords>0x8000000000000028</Keywords>

    <TimeCreated SystemTime="2019-11-12T23:03:59.847377100Z" />

    <EventRecordID>8301</EventRecordID>

    <Correlation />

    <Execution ProcessID="10840" ThreadID="4580" />

    <Channel>System</Channel>

    <Computer>DESKTOP-OMITTED</Computer>

    <Security UserID="S-1-5-18" />

  </System>

  <EventData>

    <Data Name="errorCode">0x800f0982</Data>

    <Data Name="updateTitle">2019-11 Cumulative Update for Windows 10 Version 1903 for x64-based Systems (KB4524570)</Data>

    <Data Name="updateGuid">{ab24df4b-703f-4c95-9d3f-6983801d5f26}</Data>

    <Data Name="updateRevisionNumber">1</Data>

    <Data Name="serviceGuid">{8b24b027-1dee-babb-9a95-3517dfb9c552}</Data>

  </EventData>

</Event>  

---

WAUCLT Application Error

Log Name:      Application

Source:        Application Error

Date:          11/12/2019 6:03:54 PM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      DESKTOP-OMITTED

Description:

Faulting application name: wuauclt.exe, version: 10.0.18362.449, time stamp: 0xb8640219

Faulting module name: ntdll.dll, version: 10.0.18362.418, time stamp: 0x99ca0526

Exception code: 0xc0000005

Fault offset: 0x00000000000072a6

Faulting process id: 0x2f9c

Faulting application start time: 0x01d599acd6f58bcf

Faulting application path: C:\WINDOWS\system32\wuauclt.exe

Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

Report Id: d70d9080-0849-4bf2-8172-5a71f12050c8

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2019-11-12T23:03:54.879544800Z" />

    <EventRecordID>5223</EventRecordID>

    <Channel>Application</Channel>

    <Computer>DESKTOP-OMITTED</Computer>

    <Security />

  </System>

  <EventData>

    <Data>wuauclt.exe</Data>

    <Data>10.0.18362.449</Data>

    <Data>b8640219</Data>

    <Data>ntdll.dll</Data>

    <Data>10.0.18362.418</Data>

    <Data>99ca0526</Data>

    <Data>c0000005</Data>

    <Data>00000000000072a6</Data>

    <Data>2f9c</Data>

    <Data>01d599acd6f58bcf</Data>

    <Data>C:\WINDOWS\system32\wuauclt.exe</Data>

    <Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>

    <Data>d70d9080-0849-4bf2-8172-5a71f12050c8</Data>

    <Data>

    </Data>

    <Data>

    </Data>

  </EventData>

</Event>

Does anyone know why this would keep happening ?

Best regards

indyiceman

Answer 1

Greetings Jeff,

I have found [a] solution from another community member who had given me instruction on how to properly perform a Clean Install.

So far, everything is working great that didn't before I performed the clean install, with the exception of a couple of details that don't really have any affect(s) on the operation and performance of Windows 10, plus some added new interesting features in v1909.  

Here is the link if you care to approach the suggestion, It worked for me a 

http://answers.microsoft.com/en-us/windows/wiki/windows_10-windows_install/clean-reinstall-windows-10-upgradefactory-oem/1c426bdf-79b1-4d42-be93-17378d93e587  

Let me know if you do, and the best of luck !

paul

indyiceman

Answer 2

You should go to the Norton site and get their removal tool and completely get rid of Norton.

You only need Windows Defender and Malwarebytes.

Answer 3

Hi, I'm David an independent advisor and user just like you. I'll do my best to help you with this.

It's giving you the error code "0x800F0982" near the top of that information. There's a known problem related to the April 2019 update KB4493509 when this error can occur.

Now, I see you're actually having trouble installing newer updates than that, but I wonder whether the same language-pack troubleshooting might help? Have a look at the last "known issue" listed here: https://support.microsoft.com/en-us/help/449350...

Regards,

David

Answer 4

Lacrumb,

Thanks very kindly for your reply and willingness to assist. My operating build is listed above in the errors as:

>>> Faulting application name: wuauclt.exe, version: 10.0.18362.449, time stamp: 0xb8640219<<<

I am running Norton Security provided by my ISP: Xfinity

I also run CCleaner by Piriform, but only for cleaning the log files (??????), and from bad past experience, I NEVER use any registry cleaners

Kind regards and thanks again,

indyiceman

Answer 5

Any 3rd party anti virus, security, cleanup programs ever installed on the computer?  

What OS build are you on?  Hit the Windows key, type winver, hit Enter.

Or Windows key+r, winver, OK