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Update 1903 error code 0x80070005 - 0x2000A

Anonymous
2019-10-09T08:17:08+00:00

After trying several times installin new version 1903, my installation stops at 29% and I get error code 0x80070005 - 0x2000A from media creation tool. Log files: https://1drv.ms/u/s!AqST-P09lQhTtGmvaiabe1v1cVyv?e=ftxhGM

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-10-09T08:50:49+00:00

    Hi Jack,

    I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

    Apparently Windows Setup failed to replace the older Windows folder.

    2019-10-08 17:10:40, Warning SP SPMoveFileWithShortName: Failed to move C:$WINDOWS.~BT\NewOS\Windows to C:\Windows, error: 0x00000005

    0005==>Access is denied.

    Do you have a 3rd party Antivirus installed or you remember changing folder permissions?

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  2. Anonymous
    2019-10-09T13:23:42+00:00

    Standard Upgrade Failure troubleshooting steps

    Make sure the PC passes the compatibility check.

    Make sure there is at least 16 GB Free Space on the OS drive. See here if you get "we couldn't update the system reserved partition"

    Make sure all drivers are updated, especially the Video driver.

    Peripheral drivers are also one of the common reason for upgrade failures. Disconnect everything except Keyboard, Mouse, and display.

    Correct drive corruption on C: drive (Reference)

    https://www.yourwindowsguide.com/2018/04/how-to...

    Disable/Uninstall Security Software

    Ensure BIOS is updated.

    Try installing the feature update in Clean Boot mode (How to perform a clean boot in Windows.)

    https://support.microsoft.com/kb/929135

    Remove the unnecessary features in Windows you do not use, like IIS which is a common cause. See this tutorial here.

    Make sure to install the latest cumulative updates before.

    The most important step in this is putting the PC to clean boot, disconnect unnecessary devices and then try again. Running a chkdsk on boot drive is also not a bad idea. You may post the CHKDSK logs for us to check..

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  3. Anonymous
    2019-10-09T13:21:12+00:00

    Unfortunately, no.

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  4. Anonymous
    2019-10-09T12:35:20+00:00

    Unfortunately, the details in the log file are pretty scarce, to find why is it happening.

    A reinstall of Windows might be the best course of action here, however, we can try some generic steps.

    Can you afford a clean install?

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  5. Anonymous
    2019-10-09T09:05:37+00:00

    I already uninstalled my 3rd party Antivirus (360 Total Security), and I don't remember changing any folder permissions. Do you have any other idea what could be a cause?

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