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Service Manager 2019 self service portal request creation Failed

Moumen Ali 6 Reputation points
2021-03-21T08:58:34.31+00:00

Hi, Iget this error "Request creation failed " when I submit a generic request from portal"and the incident is open in console ,I use accounts under Enduser role ,admin role and run as account like workflow. FYI ,I use system center 2019 service manager rollup 2. I appreciate any help

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Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
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  1. Andreas Baumgarten 111.3K Reputation points MVP
    2021-03-21T11:25:39.327+00:00

    Hi @MoumenAli-9618 ,

    any errors in the Operations Manager Event-Log on the portal server?

    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

    Regards
    Andreas Baumgarten

  2. Charles H. Perkins 1 Reputation point
    2022-02-02T15:55:03.72+00:00

    I would get this sometimes if a user input field exceeded the character limit for the field. That is, if the user entered more characters than allowed for the field.

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