Microsoft Outlook x64 No Toast Notifications in RDS Environment

Question

Microsoft Outlook x64 No Toast Notifications in RDS Environment

Daniel S 106

Hi,

I have scoured the web for a solution to this issue, and tried every recommended solution - however nothing has worked.

The problem:

When users receive a new email whilst in their Server 2016 RDS environment, they do not receive any toast notifications from Outlook (Outlook is running INSIDE the RDS environment).

Upon investigation, Outlook does not even appear as an option in the Notification Centre under 'Get notifications from these apps'

Outlook Version: 2102 (Build 13801.20294 Click-to-Run) x64

Channel: Current

What has been tried:

Action Center 'Get notifications from apps and other senders' - ENABLED
Action Center' Hide notifications when duplicating my screen' - DISABLED
Check to ensure the 'Display a Desktop Alert' option is enabled in Outlook - TRUE
GPO for 'Remove Notifications and Action Center' - DISABLED
GPO for 'Turn off Quiet Hours' - ENABLED
Outlook Shortcut is visible in the Start Menu under 'C:\ProgramData\Microsoft\Windows\Start Menu\Programs' - NO FIX
Copied a shortcut from a computer with a FRESH UNMODIFIED installation of Office into the 'C:\ProgramData\Microsoft\Windows\Start Menu\Programs' directory - NO FIX
Completely uninstalls / reinstalled Office - NO FIX
Disabled Outlook 'Display Desktop Alert' option, restart Outlook and re-enable the option - NO FIX

However: Administrators in the exact same environment, on the exact same server DO receive toast notifications and Outlook DOES appear in the list of 'Get notifications from these apps' in the Notification Center.

I am out of options.

Can someone please suggest how i can get this working?

Anonymous

2021-03-22T09:49:10.107+00:00

Hi,
Thank you for posting your query.
What is the version of your system?
Here is one piece of suggestion, please try performing Online Repair via Control Panel and see the result.
Daniel S 106 Reputation points

2021-03-22T10:32:21.337+00:00

Hi,

All versions have been listed.
Also a complete reinstall has been tried - so i don't see how a repair will be any different?

Accepted answer

2 additional answers

Your answer

Anonymous

2021-03-22T09:49:10.107+00:00

Hi,
Thank you for posting your query.
What is the version of your system?
Here is one piece of suggestion, please try performing Online Repair via Control Panel and see the result.
Daniel S 106 Reputation points

2021-03-22T10:32:21.337+00:00

Hi,

All versions have been listed.
Also a complete reinstall has been tried - so i don't see how a repair will be any different?

Answer 1

Daniel S 106

This seems to be related to our FSLOGIX configuration for the users.

Disabling FSLOGIX on a test user enabled the notifications.

Anonymous

2021-03-25T06:31:19.76+00:00

Hi,
So glad to hear that you have solved the problem successfully. Would you please mark your answer as accepted? This will help those with the same question to find this post quickly.
Anonymous

2021-03-25T07:39:07.59+00:00

Hi,
By the way, could you please share your detailed configuration procedures that solved this problem?

Answer 2

Christian Hock 1

Hello ,
we have the same problem. Citrix 1912, Windows 2012R2, Outlook 2012 Build 13530.20316.
With the Version Outlook 2002 Build 12527.20278 and compatibility mode for windows 7 it works.

Thanks

Regards
Christian

Daniel S 106 Reputation points

2021-03-24T22:34:16.803+00:00

Compatibility Mode is not available in Server 2016 for Outlook.

Answer 3

Christian Hock 1

I think you do not see the button for mail notification.

This Button is only available in W2012R2 and compatibility mode for windows 7

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Microsoft Outlook x64 No Toast Notifications in RDS Environment

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