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ShawLu-3171 avatar image
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ShawLu-3171 asked emizhang-msft commented

How to update Office files version under common files folder?

Hi,

User installed Office 2013 SP1, and I see the excel version is now 15.0.5327.1000 32 bit.

However, I get a report said that:

"C:\Program Files (x86)\Common Files\Microsoft Shared\GRPHFLT\epsimp32.flt has not been patched."

"C:\Program Files (x86)\Common Files\Microsoft Shared\EQUATION\EQNEDT32.EXE has not been patched."

I see the EQNEDT32.EXE version is "2000.11.9.0".

I manually download the "conv2013-kb3172458-fullfile-x86-glb.exe" and "eqnedt322013-kb3162047-fullfile-x86-glb.exe" from Microsoft site, however when I try to install them, it said "The expected version of product was not found on the system".

How can I update the files under "Microsoft Shared" folder?

office-itpro
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Hi @ShawLu-3171,
I have not heard back from you in a few days and wanted to check on the status of the problem. If you have any questions with the previous information I've provided, please don't hesitate to let me know. I am glad to be of assistance.

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1 Answer

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emizhang-msft answered

Hi @ShawLu-3171,
I suggest you go to this location and download the updates for Office 2013.
For conv2013-kb3172458-fullfile-x86-glb.exe:
https://www.catalog.update.microsoft.com/Search.aspx?q=KB3172458

For eqnedt322013-kb3162047-fullfile-x86-glb.exe:
https://www.catalog.update.microsoft.com/Search.aspx?q=KB3162047

Try to download this updates and install them, any updates please let me know, I'm glad to help you.


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