9,760 questions
Check to see if the AD account is disabled or blocked in Azure
If not, then enable OWA in Exchange Online
Outlook on the web disabled?
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JeffT
1
Reputation point
I need assistance resolving this error.. 500 Something went wrong. Your account has been disabled. Refresh the page Fewer details clientIPAddress: 41.80.244.72 cId: FFFEBFBF97E24DCA8C6E54BC66A822EC app: Mail st: 500 reqid: null wsver: null efe: DB6PR0501CA0038, JN2P275CA0042 ebe: DB6PR01MB3880 et: ServerError esrc: StartupData err: Microsoft.Exchange.Data.Storage.AccountDisabledException estack: B@khmerboy2018 ://outlook.office.com/mail/:360:83089 https://outlook.office.com/mail/:360:90674 promiseReactionJob@[native code] ts: 2021-03-22 09:36:48Z
Outlook | Windows | Classic Outlook for Windows | For business
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JeffYang-MSFT 6,261 Reputation points Moderator2021-03-24T08:12:41.55+00:00 Hi @JeffT ,
Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.
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Andy David - MVP 157.8K Reputation points MVP Volunteer Moderator2021-03-22T11:46:25.027+00:00 -
JeffYang-MSFT 6,261 Reputation points Moderator
2021-03-23T02:49:22.857+00:00 Hi @JeffT ,
Agree with Andy, sounds like your Outlook on the web access has been disable from your server side, please check your mailbox settings from your server side and see if the issue could be resolved.
To check if the AD account is disabled or blocked, the -AccountEnabled Parameter should be able to help. If the issue still continues, you could check the link Andy mentioned above to try enable OWA access in Exchange Online.
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