I cannot update my windows security

Question

error code: (0x80080005)

im trying to install forza horizon 4 on my pc, but i cant because (i assume) im not fully updated. however i cant update because of whatever that error code means

i tried a forum answer from 2017 involving renaming catroot to catroo2.old or something, but that didnt work.

what do?

Answer 1

Hi Sodah

My name is Jon and I am an independent technical adviser. Sorry to hear you are experiencing issues and I would really like to help you find a resolution.

Error Code 0x80080005 occurs in various instances, and the main reason behind this issue is the clash between Windows Update and a third-party security program. Also, it can be happening because the computer cannot access the System Volume Information folder.

1. Deactivate antivirus software

Before activating the Windows Update service, turn your anti-virus off. It doesn’t matter if you are using Windows Defender or a third-party anti-virus. Disable it temporarily and only then try to check for Windows Updates. If anti-virus is not the culprit of the 0x80080005 error, make sure to enable it. Don’t let the PC unprotected.

NOTE: do not forget to enable the anti-virus after all. Keeping the system unprotected can lead to virus infection.

2. Run Windows Update Troubleshooter

Press Windows key + I to open Settings.

Now open Updates & Security section on the left pane.

Click Troubleshoot.

Click Windows Update and select Run troubleshooter.

Run Windows Update troubleshooter

3. Check for damaged system files

Windows Updates may stop working due to the damaged, missing or corrupted Windows files. To check that, you can apply a couple of methods. First of all, run SFC scan and DISM tools:

Press Windows key and type cmd prompt

Right-click on the Command Prompt option and select Run as Administrator.

Type sfc /scannow at the prompt and press Enter.

Copy and paste DISM.exe /Online /Cleanup-image /Scanhealth command and press Enter.

DISM.exe /Online /Cleanup-image /Restorehealth is the next command you should activate. Don’t forget to press Enter after it.

Finally, close Command Prompt and restart the system.

Run sfc/scannow

4. Take full control over System Volume Information folder

Press Windows key and type cmd prompt

Right-click on the Command Prompt option and select Run as Administrator.

Copy and paste the following command

cmd.exe /c takeown /f”C:\System Volume Information\*” /R /D Y && icacls “C:\System Volume Information\*” /grant:R SYSTEM:F /T /C /L

Press Enter to execute it.

Finally, restart your PC.

Take ownership of the folder

In case this command did not work, try alternative methods listed here.

5. Reset Windows Update Components

Windows Update service consists of four active components, i.e. MSI Installer, Windows Update Services, and BITS. If any of them stops working, Windows Update stops functioning properly and may deliver errors like 0x80080005. To fix that, you should reset Windows Update components by following the instructions provided here.

6. Install the required update manually to fix 0x80080005 error

If you encounter the Windows Update error code 0x80080005 during the installation of one particular update, the solution may be to navigate to the official Microsoft’s website and download the update manually.

Hope this helps.