Hi Viver,
I am Sumit, an Independent Advisor and a 3 year Windows Insider MVP here to help.
Seeing the posts on Adobe community forum, it looks like a connection error. Have you tried the steps here?
https://helpx.adobe.com/x-productkb/policy-pric...
I suggest you to also ask in Adobe forum too as they know their product better.
Disclaimer:
This is a non-Microsoft website which would provide accurate and safe information. Watch out for ads on the site which are frequently classified as a PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers as they do more harm than good sometimes.