Can't update windows

Question

Haven't been able to update my windows properly for about 2 years now, I'm not sure on what to do or how to fix it anymore.

Answer 1

I have no clue, how would I go about checking ?

Answer 2

Okay, I see a lot of drivers similar to name \rvnnxuvkcbej.sys

Any idea which device they are associated with?

Answer 3

Thanks. Apparently looking at the log files does not say what exactly failed besides this:

2019-10-09 19:52:29, Error SP Operation failed: Gather Optional Component status. Error: 0x8007001F[gle=0x000000b7]

The error code says a device attached to the system is not functioning. May I know what devices are connected?

Answer 4

Hi Gage,

I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

https://docs.microsoft.com/en-us/windows/deploy...

Code

8007001F - 0x3000D

Mitigation

Analyze log files in order to determine the files or registry entries that are blocking data migration.

This error can be due to a problem with user profiles. It can occur due to corrupt registry entries under HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList or invalid files in the \Users directory.

Note: If a previous upgrade did not complete, invalid profiles might exist in the Windows.old\Users directory.

To repair this error, ensure that deleted accounts are not still present in the Windows registry and that files under the \Users directory are valid. Delete the invalid files or user profiles that are causing this error. The specific files and profiles that are causing the error will be recorded in the Windows setup log files.

Let us check the Installation log to find why the update failed. Please share the logs as mentioned in this article. You should use a File sharing service like Onedrive or Media Fire to upload files and share the link in the next reply.

https://answers.microsoft.com/en-us/windows/for...

The Panther logs. Files named Setupact.log and Setuperr.log from the following path C:$Windows.~BT\Sources\Panther

The Rollback logs: These usually are created if Windows Update rolls back. Files named Setupact.log and Setuperr.log from the following path C:$Windows.~BT\Sources\Rollback

[Only if the error code is 0xC1900101-0x30018] The Device Install Log from C:/$Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log

As the log size might be large consider zipping before uploading.

Sorry for the very late reply, here are the things you asked for https://1drv.ms/u/s!AsT9_Pw0EnbFilm8WYjLct0gZT73?e=GoAVer

Answer 5

Hi Gage,

I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

https://docs.microsoft.com/en-us/windows/deploy...

Code

8007001F - 0x3000D

Mitigation

Analyze log files in order to determine the files or registry entries that are blocking data migration.

This error can be due to a problem with user profiles. It can occur due to corrupt registry entries under HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList or invalid files in the \Users directory.

Note: If a previous upgrade did not complete, invalid profiles might exist in the Windows.old\Users directory.

To repair this error, ensure that deleted accounts are not still present in the Windows registry and that files under the \Users directory are valid. Delete the invalid files or user profiles that are causing this error. The specific files and profiles that are causing the error will be recorded in the Windows setup log files.

Let us check the Installation log to find why the update failed. Please share the logs as mentioned in this article. You should use a File sharing service like Onedrive or Media Fire to upload files and share the link in the next reply.

https://answers.microsoft.com/en-us/windows/for...

The Panther logs. Files named Setupact.log and Setuperr.log from the following path C:$Windows.~BT\Sources\Panther

The Rollback logs: These usually are created if Windows Update rolls back. Files named Setupact.log and Setuperr.log from the following path C:$Windows.~BT\Sources\Rollback

[Only if the error code is 0xC1900101-0x30018] The Device Install Log from C:/$Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log

As the log size might be large consider zipping before uploading.