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MichaelClarke-0936 avatar image
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MichaelClarke-0936 asked GraceHE-MSFT commented

Disable Outlook logging set from with Support and Recovery Assistant

Platform RDS session Host Server 2016
Office 365 for Enterprise

Hello
We have a remote desktop session host with Office 365 Apps for enterprise installed. Outlook is creating log files for all users, even though the option is turned off in Outlook . We believe this may have been activated when the the Support and Recovery Assistant was used in the past to troubleshoot a problem. Registry entries suggested to turn this feature off at a user level (HKEY_CURRENT_USER) are not working. Registry entries relating to the Support and Recovery Assistant at (HKEY_LOCAL_MACHINE) are not present as the application was removed from the system.

Group policies are set to: Enable mail logging - Disabled


The logfile sizes are causing space issues on the UDPS and we need to fix the issue.

Suggestions anyone?

Regards MISS

remote-desktop-servicesoffice-deployment
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Hi,
We are looking forward to your reply and ready for help.

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Hi,
We haven't heard from you for several days, any update?

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GraceHE-MSFT avatar image
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GraceHE-MSFT answered GraceHE-MSFT converted comment to answer

Hi,
Thank you for posting your query. According to your description, you have actually tried the regular ways to figure this out. Here are some suggestions. Maybe you can try to reinstall the Microsoft 365 with the latest Outlook. And when reinstalled, set the outlook not to create log files for the first time and restart it. On the other hand, if you don't need the Support and Recovery Assistant, maybe you can uninstall it or reinstall it again. Would the same issue happen?
Additionally, here are some official links you may refer to.
https://www.microsoft.com/en-us/microsoft-365

How to enable global and advanced logging for Microsoft Outlook
https://support.microsoft.com/en-us/topic/how-to-enable-global-and-advanced-logging-for-microsoft-outlook-15c74560-2aaa-befd-c256-7c8823b1aefa

About the Microsoft Support and Recovery Assistant
https://support.microsoft.com/en-us/office/about-the-microsoft-support-and-recovery-assistant-e90bb691-c2a7-4697-a94f-88836856c72f?ui=en-us&rs=en-us&ad=us

Best Regards,
Grace

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Hi Grace
The above aside, you may be able to clear something up. I've noticed on other installations of Outlook under different tenants, the Outlook Logging folder is present with log files. Does Outlook now have basic logging by default, whether advanced logging is enabled or otherwise?


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GraceHE-MSFT avatar image
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GraceHE-MSFT answered

Hi,
Thank you for your feedback. Outlook does have the log option. What is your version of Outlook? Here are some hints for you.
What is the Enable logging (troubleshooting) option?
https://support.microsoft.com/en-us/office/what-is-the-enable-logging-troubleshooting-option-0fdc446d-d1d4-42c7-bd73-74ffd4034af5

Best Regards,
Grace

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