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Bluetooth is not working

Anonymous
2020-03-15T20:04:04+00:00

Hi. I bought a bluetooth adaptor (this one: https://www.promate.net/products/bluemate-5?variant=13282201534529) and i can't pair any device to my pc.

I installed the driver that came with the adaptor and same result. The windows is updated. What should I do? I want to pair my PC to a headset.

Windows for home | Windows 10 | Settings

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  1. Anonymous
    2020-03-19T11:07:42+00:00

    Hi,

    Thank you for your response.

    Please keep us posted about the status of the issue, after performing the steps as suggested in the previous post.

    Regards,

    Aditya Roy

    Microsoft Community – Moderator

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  2. Anonymous
    2020-03-16T13:58:51+00:00
    1. Windows Version 1909
    2. I've built the PC myself(CPU: AMD Ryzen 7 2700, GPU: RTX 2060, Motherboard: GIGABYTE B450M DS3H)
    3. I've tried and it's the same thing, windows does not recognise the adaptor
    4. The adaptor works on my laptop so it is not broken

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  3. Anonymous
    2020-03-16T08:41:52+00:00

    Hi,

    Thank you for writing to Microsoft Community Forums.

    We understand your concern as you are having difficulties in pairing the Bluetooth device to your PC using a Bluetooth adapter. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

    • What is the Windows 10 version and Build installed? (Type winver in Windows search/Run command)
    • What is the make and model of the PC?
    • Did you try connecting the adapter to a different USB port?
    • Did you check the Bluetooth adapter on a different PC?

    There is a possibility of a hardware related issue of the device and to diagnose the issue further, we would like you to refer the steps as mentioned in this article and check: Fix Bluetooth problems in Windows 10

    Also, try to plug the dongle to USB 2.0 port and check. Meanwhile, perform these steps and see if the issue is fixed.

    1. Right click on CSR Bluetooth Radio in Device Manager
    2. Click on Update Driver
    3. Select Let me pick from a list of device drivers available on my computer
    4. Click on Generic Bluetooth Adapter​

    As an additional information please refer this article: Connect a Bluetooth device in Windows

    Let us know how it goes.

    Aditya Roy

    Microsoft Community – Moderator

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