why i am getting password reset code text from mobile no .but not from microsoft

Question

i tried resetting my passwords because my passwords didnt work but i am concerned y i'm getting pasword reset code from the random national mobile  numbers other than Microsoft label texts.

Answer 1

Hi and thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you. Please allow me to assist with your issue.

I wouldn't worry about the phone number as long as you have requested for the password reset and the verification code is sent to the correct mobile number. This is because a bulk sms service provider might be used and it would then be normal to receive sms from different mobile numbers.

While it would be better to show up as "Microsoft" in the sender, it could also be spoofed.

Please let me know if I can help you further!

Answer 2

i have requested the reset code but it was from the random national numbers which alarms me because have received a Message from Microsoft label text as well .Is there any symptoms of virus or hacking

Answer 3

Sorry, I don't know those. But as I've mentioned, if it's requested by you then it would alright. Looking at those, they might not have been requested by you?

Answer 4

but the text contains words like 5554251obsah , 4525841..C. 4582265is obsah y is that so because the msgs recieved from microsoft have the ful text quoting microsoft password reSet code :6585541

Answer 5

plz help y the mobile numbers are always changing whem i try to reset the password reset of microsoft account