USB Device Not Recognised

Question

I keep getting this showing up when this USB works on other computers, just not the computer I need to use it on!

 the advice from 2015 of;

Method 1: Run the Troubleshoot Hardware and Devices. 

Hardware troubleshooter reviews, diagnose and identifies operational or technical problems within a hardware    device.   

1. Press Windows Key +R, type Control Panel. 
2. Type troubleshooting in the search bar, click on troubleshooting. 
3. Click on Hardware and Devices. 
4. Follow the steps from the wizard to run the troubleshooter.

Method 2: Uninstall and re-install USB drivers:

a. Press Windows Key +R and type devmgmt.msc to open Device manager.

b. Expand Universal Serial Bus controllers at the left bottom.c. Right-click the first USB controller under Universal Serial Bus controllers, and then click on Uninstall to remove it. d. Repeat these steps for the entire USB controller under Universal Serial Bus controllers.e. Restart the computer. After the computer starts, Windows will automatically scan for hardware changes and reinstall all the USB controllers that you uninstalle

This isnt working what else can I do?

Answer 1

Hello,

Please refer other suggestions provided here:

https://www.kapilarya.com/fix-usb-device-not-recognized-in-windows-10

Hope this helps!

Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.

Answer 2

Hi Nikki. I'm Greg, an installation specialist, 10 years Windows MVP, and Volunteer Moderator here to help you.

I'll give you everything possible to try for USB dysfunction which we see a lot here:

1. Try all other USB ports to compare.
2. Update your Chipset and USB drivers from the PC maker's Support Downloads web page for your full model number, HP Serial Number, or Dell Service tag from the sticker on PC.
3. Compare the latest drivers with the ones presently installed in Device Manager reached by right clicking the Start Menu. Make sure you have the latest BIOS, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.
4. If no newer or this doesn't help, then go to the USB category in Device Manager, open each Enhanced, Hub and Host controller, from Driver tab select Roll back if available, or if not choose Uninstall.

If your keyboard and mouse are USB, first program the power button to effect the needed restart after Rolling back or uninstalling the driver. Go to Settings > System > Power & Sleep > Additional Power Settings > Choose what Power buttons do to choose Shutdown.

5. For external hard drives go into Device Manager reached by right clicking the Start button, find drive under Disk Drives, right click to Uninstall, restart PC to reinstall.

If that doesn't help then plug the external into another PC to see if it is detected, if so copy the files out to a folder on Desktop, return it to problem PC to Delete in Disk Mgmt and reformat as shown here:

http://www.wikihow.com/Format-an-External-Hard-...

6. Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files, and also Step 16 to test a new Local Admin account. Then continue with the other steps to go over your install most thoroughly.

7. Do you know when this started? If this was caused by Windows Update(s) then you can check which were installed at Settings>Update & Security>Windows Update under Installed Updates, then uninstall them from the link there, and hide with the Hide Updates tool downloaded from here: http://download.microsoft.com/download/f/2/2/f2...

You can also use System Restore to get before the problem began, then check for Updates with the Hide Update tool and hide them: http://home.bt.com/tech-gadgets/computing/how-t...

If this was caused by a Version Update then you can roll it back in Settings>Update & Security>Recovery and then hide it until it matures using the Hide Updates Tool downloaded from here: http://download.microsoft.com/download/f/2/2/f2...

8. If nothing else works then do a Repair Install, by installing Media Creation Tool and then choosing to Upgrade Now. This reinstalls Windows while keeping files, programs and most settings in place, and is also the most stable method to advance to the latest version. http://windows.microsoft.com/en-us/windows-10/m...

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But remember that in Windows 10 everything depends upon the quality of the install, and Factory or Upgrade installs are inferior installs which most enthusiasts won't even run because they'd expect endless issues. Consider now or later doing the Clean Install in this link which compiles the best possible install that will stay that way as long as you stick with the tools and methods given: http://answers.microsoft.com/en-us/windows/wiki...

There is also an automated Fresh Start that reinstalls WIndows while shedding corrupting factory bloatware, saves your files, but doesn't clear the drive to get it cleanest: https://www.howtogeek.com/265054/how-to-easily-...

I hope this helps. Feel free to ask back any questions and let us know how it goes. If you'll wait to rate whether my post helped you, I will keep working with you until it's resolved.

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