Blue screen after update

Question

Had several people in my company call in the past few days saying their computers had blue screened after running the January Windows update. We tried everything we could to get the computers to boot up at all but eventually had to resort to pulling the hd and throwing it in a new machine. Is there a permanent fix for this coming soon?

Answer 1

Looks like Microsoft are aware of the issue and recalled the update.

https://www.express.co.uk/life-style/science-technology/1243132/Windows-10-Update-KB4524244-Pulled-PC

Answer 2

We had the same issue today in our office.  All machines are Acer Aspires and after running in the latest update they blue screened and none of the options will recover the machine.  We are currently creating  recovery device on another machine that had luckily not run the update in yet in an attempt to recover the others.

I found online that this has happened before with a W10 update.  (Source: https://www.techradar.com/uk/news/windows-10s-latest-troublesome-update-is-now-reportedly-causing-boot-failures)

Update: Recovery via USB failed.

Answer 3

We are seeing similar issues - we pushed out the February patch to 13 users as a test - we found that the update required 2 or 3 reboots (we pushed via PDQ and only intended on one reboot).

Now we've pushed to a couple of freshly built machines...the update fails, brings up the prompt to either boot to win 10, or recover - neither of which work, generating a blue screen error.  

When going into BIOS it appears that the computer does not recognize that there is a harddrive present any longer. 

I will also mention that all the above machines (and the below) are Dell.  NOt sure if that might ring bells to anyone else.

Potentially related, a personal windows 10 machine belonging to a friend has been completely hosed by the last update.  Disk usage is pinned at 100% in task manager at all times, and all attempts to restore to earlier save points have failed (bitlocker also randomly enabled itself on that pc, which is strange).

Answer 4

I don't have a dump file as the user lives far away from my office but he sent me a screen shot of the error page and it pulled stop code 0xc000021a, which contains the following: 

0xC000021A	This BSOD means that an error has occurred in a crucial user-mode subsystem. BSOD error code 0xC000021A may also show "STATUS_SYSTEM_PROCESS_TERMINATED" on the same blue screen

I believe this is the same code that has appeared for at least two other users in my company. The are all running on Lenovo Thinkpad P51s's.

Answer 5

Hello, aanelson,

What was the BlueScreen error that appeared?

Did you get a Crash Dump file that can be uploaded for assistance?

List of Blue Screen Errors

WhoCrashed is a free utility for BSOD's

https://www.resplendence.com/whocrashed/