Blue Screen error: MACHINE_CHECK_EXCEPTION

Question

I Build my new PC in 12.2019 and since that i got BSOD not related to anything . please if you can check my mini dump files : Mini Dump filesmaybe there are some fixes

I tried stress test my components and all passes and BSOD appear randomly when playing games or just browsing websites. Please help Because I'm testing it from past 2 months and no results, I'm considering that is its faulty hardware

My specs : 

CPU: I5-9600K CPU @ 3.70 GHz

GPU: Gigabyte RTX 2070 super Gaming Oc 

Motherboard: Asus Rog Strix Z390-E gaming 

RAM : Corsair Venegance LPX DDR4 3200 MHz 2x 8GB

PSU : Thermal Take Smart SE 730 W

Im Using two monitors

OS : Windows 10 Pro

Antivirus Protection : BitDefender.

I updated my Bios to newest version and same for all motherboard drivers, checked memory by memtest86 all Pass, but I still tried to divide my Ram and pluged each one in different slot and still same BSOD comes up. I was doing research and I done bunch off suggested fixes but nothing fixed my problem. And now I'm giving up with ideas how to make my PC stable. Thanks in advance

I used bluescreenview to see the details of the BSOD:

Dump File	Crash Time	Bug Check String	Bug Check Code	Parameter 1	Parameter 2	Parameter 3	Parameter 4	Caused By Driver	Caused By Address	File Description	Product Name	Company	File Version	Processor	Crash Address	Stack Address 1	Stack Address 2	Stack Address 3	Computer Name	Full Path	Processors Count	Major Version	Minor Version	Dump File Size	Dump File Time

020520-9656-01.dmp	05/02/2020 12:41:08	MACHINE_CHECK_EXCEPTION	0x0000009c	0000000000000000 | fffff80671428b30	0000000000000000 | 0000000000000000	hal.dll	hal.dll+499f1					x64	ntoskrnl.exe+1c14e0					C:\Windows\Minidump\020520-9656-01.dmp	6	15	18362	499,140	05/02/2020 12:42:14
020520-9546-01.dmp	05/02/2020 11:13:40	MACHINE_CHECK_EXCEPTION	0x0000009c	0000000000000000 | ffffd60006a0ccf0	0000000000000000 | 0000000000000000	hal.dll	hal.dll+499f1					x64	ntoskrnl.exe+1c14e0					C:\Windows\Minidump\020520-9546-01.dmp	6	15	18362	541,452	05/02/2020 11:16:55
020420-9593-01.dmp	04/02/2020 23:38:20	MACHINE_CHECK_EXCEPTION	0x0000009c	0000000000000000 | fffff8046e824b30	0000000000000000 | 0000000000000000	hal.dll	hal.dll+499f1					x64	ntoskrnl.exe+1c14e0					C:\Windows\Minidump\020420-9593-01.dmp	6	15	18362	494,700	04/02/2020 23:46:02
020420-10640-01.dmp	04/02/2020 21:13:10	MACHINE_CHECK_EXCEPTION	0x0000009c	0000000000000000 | fffff8057e224b30	0000000000000000 | 0000000000000000	hal.dll	hal.dll+499f1					x64	ntoskrnl.exe+1c14e0					C:\Windows\Minidump\020420-10640-01.dmp	6	15	18362	495,484	04/02/2020 21:17:47
020420-9437-01.dmp	04/02/2020 20:57:40		0x00000124	0000000000000000 | ffffa783f6f92028	00000000b2000000 | 0000000000030005	hal.dll	hal.dll+47fe8					x64	ntoskrnl.exe+1c14e0					C:\Windows\Minidump\020420-9437-01.dmp	6	15	18362	510,420	04/02/2020 20:58:22

***Modified title from: MACHINE_CHECK_EXCEPTION BSOD . hal.dll 499f1 .***

Answer 1

Hi,

Thank you for writing to Microsoft Community Forums.

I appreciate the efforts taken by you in resolving the issue. I understand that you are receive a Blue Screen error with MACHINE_CHECK_EXCEPTION. I’ll certainly assist you with the issue.

I have analyzed the dump files shared by you and found that the issue is caused by the files Intelppm.sys and GenuineIntel.sys. The Intelppm.sys file is a driver file for Intel Power Management and the GenuineIntel.sys is a Processor driver file.

We can try a couple of troubleshooting steps and see if that helps. Before proceeding with the steps, I suggest you to Create a system restore point.

I would suggest you to try running the Intel Drive & Support Assistant, and if you find any update for Intel Power Management, please install it and check.

If the issue persists, you may want to refer the troubleshooting steps mentioned below:

 **Note:**Serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. To backup and restore registry key, refer to this link.

1. Press Windows Logo key + R, to open Run dialog box.
2. Type regedit and click on OK.
3. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\intelppm
4. On the right pane, double click on the Start DWORD.
5. Modify the value data to ‘4’ and click on OK.
6. Restart the computer.

For reference, you may want to see: Problems with Intelppm.sys and processr.sys under Virtual PC / Virtual Server.

Also, if you have overclocked the processor, I would suggest you to reset it to the base clock and check if the issue persists. Make sure that all the cooling systems such as fans are functional.

If you are using Intel Extreme Tuning Utility and if you have made some changes to the computer using the application, I would suggest you to revert those changes to default and check. You can also try uninstalling the application and check.

Let us know how it goes.

Regards,

Nikhar Khare

Microsoft Community - Moderator

Answer 2

Thank You , Yes solution was so silly , checking Intel Drivers fixed everything , No crashes so far . Thank You !