No internet/wifi. Network adapter problem.

Question

Hello all. Was wondering if I could get some help or opinions. I'm your average user, understand a bit but not an expert.

The issue- Three week old Asus laptop (X509UA) running Win 10, everything going fine but turned on yesterday and no access to wifi/internet at all. No option to even turn WiFi on/off. Running the trouble shooter returns the message 'Windows could not find a driver for your network adaptor'.

I looked online and found some help. Most of them say the same thing. Check power management and reinstall drivers. I tried to check the power management but couldn't find the section in device manager. I also tried to reinstall/update the drivers but it failed.

I'm a little stumped as to what to do now. Any advice would be appreciated. I've attached a photo of the device manager and what is under network adapters. Is the even an adapter there?

Answer 1

Hello Jeffrey.

Thank you for the information. I tried it but everything is still the same:(

Thanks anyway:)

Answer 2

You can use the System File Checker tool to repair damaged system files.

Follow these steps:

Press the Start key and type the word CMD or Powershell, right click on the command prompt and select Run as administrator, enter the following commands one by one followed by the Enter key:

•- DISM.exe /Online /Cleanup-image /Scanhealth

•- DISM.exe /Online /Cleanu p-image /Restorehealth

•- DISM.exe /online /cleanup-image /startcomponentcleanup

•- sfc /scannow

https://support.microsoft.com/en-us/help/929833...

Answer 3

Hi, Travis2

My name is Jeffrey and I am an Independent Advisor. I would be happy to help you today.

Try to follow these steps to repair your Internet connections:

Enter the Start menu or by pressing the Win + I key combination, open the Settings and click on the Network and Internet option. Once there, we select the Status option from the menu on the left side and, within the configurations and options that are loaded in the right panel, we have to look for the restoration of the network.

When you click on this option, it will show us a new window from where we can restore the network in Windows 10. In this way, all network adapters will be removed and reinstalled, and the original configuration of other network components will be restored. net. This implies that if we were using some software, such as a VPN client or virtual switches, we will have to reinstall them.

A process that the system performs automatically by clicking on the Reset button that is now displayed in Network Reset in Windows 10 settings. It is normal for the process to not take long, although we must wait until the end completely and restart the computer to continue with the network configuration in Windows 10 as we have done so far.

https://www.kapilarya.com/how-to-reset-network-...

https://support.microsoft.com/en-us/help/10741/...

You can also check that your drivers are updated.

https://support.microsoft.com/en-us/help/402844...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Answer 4

It is giving you error code 45, check this link.

https://support.microsoft.com/en-us/help/310123...

Answer 5

Thank you again for the advice. I did all those steps and restarted but it is still the same. I'm not sure what else I can do.

In device manager I selected 'show hidden devices' and the adapter showed up. Screenshot attached. ![](https://learn-attachment.microsoft.com/api/attachments/54160060-1be5-4bb1-b56b-7ee944b9b207?platform=QnA"https://learn-attachment.microsoft.com/api/attachments/603cdcbf-f209-4c81-9bdb-080dd004ef1a?platform=QnA" rel="ugc nofollow">