Windows Update 1903 failed, Error Code 0xc19001e1

Question

I'm trying to help my mom update her computer.  She has a Lenovo E540 laptop.  It runs Windows 10, 64-bit version.  It is currently on 1803.

It has apparently be trying to update to 1903 for a while, and keeps failing.  She did not think it was a big deal, but now it is telling her that her version will soon be unsupported.

I have tried numerous ways to get this update to complete.  In every instance, it finishes the entire process and fails when the computer restarts to finish installation.  Error code 0xc19001e1

 System meets all minimum requirements.

I have not attempted to update with an ISO yet, as she didn't have the necessary media on hand to do that.  That will be my next step.

In the interim, I have pulled her update log files to see if there is something else going on.  Can anyone assist?

Update Log can be accessed here:  

https://canalbarge-my.sharepoint.com/:u:/p/bhotard/EVf\_elhamTdPnlK2rxZP8yABZHYUl7y6vt3s2RT9upOaUg?e=AAHT9W

Answer 1

Hi teq,

I am Sumit, an Independent Advisor and a 3 year Windows Insider MVP here to help.

Try updating to 1909 using Media Creation tool and if it fails, share the logs.

The fastest way to get the upgrade is through Media creation tool or ISO file.

Please download Media Creation Tool from the link below and select Upgrade this PC at the first screen.

https://go.microsoft.com/fwlink/?LinkId=691209

All steps, including upgrading using ISO file and Media creation tool, are covered here:

https://www.yourwindowsguide.com/2019/05/update...

Content on the above blog is written by a Microsoft MVP so it is safe.

Meanwhile, if the update fails with MCT as well.

Let us check the Installation log to find why the update failed. Please share the logs as mentioned in this article. You should use a File sharing service like Onedrive or Media Fire to upload files and share the link in the next reply.

https://answers.microsoft.com/en-us/windows/for...

The Panther logs. Files named Setupact.log and Setuperr.log from the following path C:$Windows.~BT\Sources\Panther

The Rollback logs: These usually are created if Windows Update rolls back. Files named Setupact.log and Setuperr.log from the following path C:$Windows.~BT\Sources\Rollback

[Only if the error code is 0xC1900101-0x30018] The Device Install Log from C:/$Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log

As the log size might be large consider zipping before uploading.