Hello,
I'm your Independent Advisor for today. I know this can be frustrating, but don't worry. I'm here to figure this out for you.
Please start the PC in a clean boot state to check if there are other background apps which might be causing the issue:
- Right-click the Windows button > Select Run
- Type in "msconfig" without the quotes, then click OK.
- On the General tab, select Selective Startup. Then untick "Load startup items".
- On the Services tab, click "Hide all Microsoft services".
- Click "Disable all".
- On the Startup tab, click "Open Task Manager". A Task Manager window should open.
- Disable all startup items. You can also choose which startup items to disable, as certain devices and apps might not work properly if the startup item related to it is disabled. Some antivirus apps can't be disabled at startup through Task Manager.
- Go back to your System Configuration window.
- Click Apply > OK
- Click "Restart" when prompted.
Once the PC goes back up, check if it will resolve the issue. If so, kindly follow the steps under "How to determine what is causing the problem after you do a clean boot" in the link below to either disable or completely remove the faulty app/s:
https://support.microsoft.com/en-us/help/929135...
You can also try the steps in the link below to resolve this problem:
https://www.cleverfiles.com/howto/100-disk-usag...
Please reply whatever the results.
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.