Please try the following steps to have a check.
1. Run Visio in Safe Mode.
visio /safe in Run dialog, and click OK.
- Creating a new drawing to check this issue.
If this issue does not occur with Visio in Safe Mode, I would suggest you go to File > Options > Add-ins > Manage, COM Add-ins > Go, clear the check boxes for any enabled COM add-ins, select OK.
Besides, please go to `File > Options > Advanced > General > File Locations... > Start-up, check whether you have set a path for it.
If yes, please locate to this path, temporarily move the files and folders to other location.
2. Please go to File> Options > Advanced > Display > Tick "Disable hardware graphics acceleration" > OK.
Any updates, please let me know.
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