question

HDGSA-5162 avatar image
1 Vote"
HDGSA-5162 asked TiLongZS commented

Visio Shape Styles spinning and Visio Not Responding

Hello everyone,

I have this issue:

MAIN ISSUE

1) I start Visio
2) Select default document template "Basic Diagram"
3) In this fresh document I add a basic shape to page
4) "Shape Styles" ribbon shows SPINNING DOTS on all thumbnails and Visio goes into freeze "Not Responding"

BY-PRODUCT ISSUE
5) As a by-product of above issue - all the shapes in left "Shapes" palette display in ugly Black and White coarse jagged line thumbnails instead of the smooth blue shape icons that match the blue look of the Theme selected for this document

Troubleshooting done:
- deleted all files in AppData\Local\Microsoft\Visio - suggested in another thread here
- tested various settings in Visio
- reinstalled ALL MS OFFICE PROGRAMS !!! (Complete Office and Visio uninstall and install)

Thank you for any suggestions


81148-visio-shape-styles-palette-frozen.png


office-visio-itpro
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@HDGSA-5162
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If you have further questions, please let us know,

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emilyhua-msft avatar image
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emilyhua-msft answered

@HDGSA-5162

Please try the following steps to have a check.

1. Run Visio in Safe Mode.
- Type visio /safe in Run dialog, and click OK.
- Creating a new drawing to check this issue.

If this issue does not occur with Visio in Safe Mode, I would suggest you go to File > Options > Add-ins > Manage, COM Add-ins > Go, clear the check boxes for any enabled COM add-ins, select OK.

Besides, please go to `File > Options > Advanced > General > File Locations... > Start-up, check whether you have set a path for it.
If yes, please locate to this path, temporarily move the files and folders to other location.

2. Please go to File> Options > Advanced > Display > Tick "Disable hardware graphics acceleration" > OK.

Any updates, please let me know.


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JoshuaCargile-7273 avatar image
1 Vote"
JoshuaCargile-7273 answered JoshuaCargile-7273 commented

Had this problem pop up for me today - turns out it was an issue with an inaccessible network path that was set for File > Options > Advanced > General > File Locations... > My Shapes . Changed to a local path and all's well.

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@JoshuaCargile-7273
Thank you for your kind sharing.

0 Votes 0 ·

Joshua this fixed 50% of the issue :)

Went to File > Options > Advanced > General > File Locations...

I had my company \\network path\\ set in "My Shapes"

Choosing local HDD path fixed the spinning wheels in Shape Styles ribbon and Visio is no longer hanging on "(Not Responding)"

However I still see only ugly B&W and jagged previews in Shapes (left side panel) - these previews should change color corresponding to document color Theme - they don't

tried also what emilyhua-msft suggested (thanks):

Disable hardware graphics acceleration - no fix
Delete all in %userprofile%\AppData\Local\Microsoft\Visio - no fix
Run visio /safe - no fix
No addins (COM or other) enabled in my Visio
Previously I Uninstalled & Installed ENTIRE Office and VISIO - no fix

0 Votes 0 ·

Glad I could at least get you past the freezing issue! However I have no clue on the theme issues you're having. Best of luck!

0 Votes 0 ·

@HDGSA-5162
Thanks for your reply and sharing? I have 2 questions as following.
Did you set any paths for other options on "File Location" interface?
Besides, is the local HDD path the default path C:\Users\<user name>\Documents\My Shapes?

0 Votes 0 ·

All of the other paths (Drawings, Templates, Stencils, Help, Add-ons, & Start-up) are blank.

The My Shapes path is indeed currently set to C:\Users\jcargile\Documents\My Shapes

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LeeBurleson-3493 avatar image
1 Vote"
LeeBurleson-3493 answered TiLongZS commented

As @JoshuaCargile-7273 mentioned, File > Options > Advanced > General > File Locations... > My Shapes was set to a UNC path. I changed this to %temp%, re-launched Visio, opened a document, and the symptom did not present.

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%Temp% is useful!Thanks.

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KapilSINHA-2160 avatar image
0 Votes"
KapilSINHA-2160 answered KapilSINHA-2160 edited

I and many other developers and QA are having similar problem (themes menu) in our office. Themes hover menu shows themes are loading or greyed out in our application. But worse, these menus show similar problem even in Vision 2013 that we are using windows 10 machines.
Troubleshooting done:
no addins
disabled hardware acceleration
and almost everything suggested in this thread.

Some others devs with 64 bit visio don't seem to have the problem in visio but they see similar problem in our application.

On tinkering further, it seems the issue shows up only when a new blank drawing is created. Basic diagram doesn't show the same problem. Hope that helps narrow down the root cause.

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