Directory Synchronization shows PendingDisabled for more than 72 hours

Danny Bain 1 Reputation point
2020-06-08T06:59:39.467+00:00

Directory Synchronization shows PendingDisabled for more than 72 hours. (actually, almost a week now)

Per this link, this is a known bug:
https://answers.microsoft.com/en-us/msoffice/forum/all/directory-sync-is-currently-in-a-pending-disable/41bd814e-6cfd-4118-b557-42c14a882bb4
https://support.microsoft.com/en-in/help/2654338/directory-synchronization-for-office-365-azure-or-intune-can-t-be-acti

DirectorySynchronizationEnabled : False
DirectorySynchronizationStatus : PendingDisabled

Does anyone have a suggestion on how to resolve?

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. T. Kujala 8,696 Reputation points
    2020-06-08T07:59:56.617+00:00

    You could try the troubleshooting tool in Microsoft Azure Active Directory Connect.

    9269-aadconnect-troubleshoot-1.jpg

    9311-aadconnect-troubleshoot-2.jpg

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  2. AmanpreetSingh-MSFT 56,301 Reputation points
    2020-06-08T08:15:42.643+00:00

    @Danny Bain As directory synchronization isn't activated or deactivated after 72 hrs, follow these steps, and then contact Support:

    Run below PowerShell cmdlets:

    • Connect-MSOLService
    • (Get-MSOLCompanyInformation).DirectorySynchronizationStatus

    If the output is "PendingEnabled" or "PendingDisabled" after the expected enablement time period has passed, this is a known issue with Exchange Online.
    Collect the following information from the Windows PowerShell connection:

    • Context ID: To collect the context ID, type the following cmdlet, and then press Enter:
      (Get-MSOLCompanyInformation).objectID
    • Service instance: To collect the service instance, type the following cmdlet, and then press Enter:
      (Get-MSOLCompanyInformation).AuthorizedServiceInstances

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    Please do not forget to "Accept the answer" wherever the information provided helps you to help others in the community.

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