Why does my computer completely slow down.

Question

Occasionally, (usually while I use Spotify) my computer's audio and general performance will start to crack, pop, and slow to a crawl. Does anyone know how to fix this and/or the causes of this issue?

Answer 1

Hello,

I'm your Independent Advisor for today. I know this can be frustrating, but don't worry. I'm here to figure this out for you.

Please start the PC in a clean boot state to check if there are other background apps which might be causing the issue:

1. Right-click the Windows button > Select Run
2. Type in "msconfig" without the quotes, then click OK.
3. On the General tab, select Selective Startup. Then untick "Load startup items".
4. On the Services tab, click "Hide all Microsoft services".
5. Click "Disable all".
6. On the Startup tab, click "Open Task Manager". A Task Manager window should open.
7. Disable all startup items. You can also choose which startup items to disable, as certain devices and apps might not work properly if the startup item related to it is disabled. Some antivirus apps can't be disabled at startup through Task Manager.
8. Go back to your System Configuration window.
9. Click Apply > OK
10. Click "Restart" when prompted.

Once the PC goes back up, check if it will resolve the issue. If so, kindly follow the steps under "How to determine what is causing the problem after you do a clean boot" in the link below to either disable or completely remove the faulty app/s:

https://support.microsoft.com/en-us/help/929135...

Please reply whatever the results.

Answer 2

Thanks for the advice, it may take some time to see if the issue is fixed since it occurs at random. I just realized which app may be causing the performance drop and have promptly uninstalled it. If I have any additional problems, I'll contact you again.