BSOD - memory corruption

Question

Yesterday I had a BODS problem with my computer and I have got the dump files.  It prompts the most probably reason is "memory_corruption".

Here are the dump files.

https://drive.google.com/file/d/10zuy9C2Syce6IbUvOZYZDm\_oBAyUms2T/view?usp=sharing,

https://drive.google.com/file/d/192zRU7dva\_tD-Ot3po-a66HNv6zg48sU/view?usp=sharing, https://drive.google.com/file/d/1J0eTaNJqzeOonMJT7f4W1NBMjZ3EapEm/view?usp=sharing,

https://drive.google.com/file/d/1a69z-3iTu4XZLoqwWjmuX4kPDkrmeH1E/view?usp=sharing, https://drive.google.com/file/d/1cMo4B3Zhza5zUslJfb5YGNYLVpNDptJO/view?usp=sharing

Answer 1

Hi gaot10018,

Got it, thanks. I'm done looking at your file, and the culprit is caused by a driver called SecTDIService found in "C:\Program Files (x86)\SAG\SecTDI.sys". Do you have other USB devices plugged into your PC or an application name like "SAG Control Center" perhaps?

This driver attempted to access invalid pages to your RAM module while it was busy with IRQ; which means, it could also be a hardware issue in your RAM module. With this, kindly complete the steps below & see if it fixes it.

1. Run a full virus scan via Windows Security and other security apps you have installed.

https://support.microsoft.com/en-us/help/401326...

2. Download this tool below & complete a full malware scan & removal. Once done, reboot your PC.

https://docs.microsoft.com/en-us/windows/securi...

3. Let's repair any possible corrupted system files also. Press the CTRL+SHIFT+ESC keys together >click File menu > click "Run new task" > type cmd & tick the checkbox "Create this task with administrative privileges" > click OK > copy/paste below command one line at a time. Once, done reboot your PC.

SFC /scannow

DISM.exe /Online /Cleanup-image /Scanhealth

DISM /Online /Cleanup-Image /RestoreHealth

4. Then, kindly update that driver in Device Manager, and reboot your PC.

https://support.microsoft.com/en-us/help/402844...

5. I'd also recommend doing a rigid memory test via the Memtest86 tool below.

https://answers.microsoft.com/en-us/windows/for...

6. If the issue persists, I suggest uninstall that "SAG Control Center" or related application and/or unplug any device that could be related to it.

I hope this helps. Let me know how you go. Thank you!

Sincerely,

Paul A.

Independent Advisor

Answer 2

Dear Paul,

Thank you so much! I solved the problem with your help. 

Yeah, there is a "SAG Control Center" in my computer, I uninstalled it.

Sincerely,

Gao.

Answer 3

Thank you so much, and there are files you asked me to get.

https://drive.google.com/file/d/1ESXipXFE55mSnFlZkae2xykoxGitE0Bf/view?usp=sharing

https://drive.google.com/file/d/1UU\_kbzFOe4DrW0hycK9hXI1GsxqqV\_DD/view?usp=sharing

Answer 4

Hi gaot10018,

I'm Paul, a fellow customer like you & an Independent Advisor. Let me help you investigate this further. Kindly allow me to also ask these 2 files below to start the analysis. Thanks.

1. NFO file

Go to Start > search/open MSinfo32 > Click File > click Save > save your .nfo file (not text file) to your Desktop.

2. Export the Speccy file (.speccy not .xml) from this tool below to your Desktop.

http://www.piriform.com/speccy

(Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.)

Looking forward to your reply. Thank you!

Sincerely,

Paul A.

Independent Advisor