Bluetooth

Question

I was trying to connect an xbox one controller to my pc. I believe it is the correct controller type so that is not an issue. In bluetooth there is no switch to turn bluetooth on or off, I saw that this was a driver problem but I do not know how to fix this.

Answer 1

I am currently completing the windows 10 update. I am unsure where to find the other system info since it was a build and not a laptop.

Answer 2

It appears that we will need to re-install the driver manually then. May I know what is the make and model of your PC including the service tag/ SNID/ Serial number?

Also please make sure to download and install all the latest Windows Update because updates also provide latest drivers.

• Go to Start > Settings > Updates & Security > Windows Update > Check for updates

• If there are Pending updates, download and install them

Note: If windows update failed to download or install any pending updates, kindly do it manually using the WindowsUpdate Assistant App

• Go to https://www.microsoft.com/en-us/software-downlo...

• Click UPDATE NOW to download the WindowsUpdate Assistant App

• Run the WindowsUpdate Assistant and allow it to analyze your Current Windows Update version

• Once done, your PC will reboot multiple times

If no update is found, just send me the additional information needed to locate a driver link for your.

Regards,

Lee

Answer 3

After going into device manager and showing hidden devices, i could not see any bluetooth category

Answer 4

You should try to use a microUSB cord instead of Bluetooth, or you can try to install a Bluetooth driver from Microsoft Update Catalog. Hope this can solve your problem:)

Answer 5

Hi IanKennedy55,

My name is Lee, I'm sorry for the inconvenience.

If the Bluetooth switch is missing, try this fix:

• Press Windows + X and select Device Manager

• Click View > Show hidden devices

• Expand Bluetooth Category

• Uninstall all Bluetooth Devices driver including those that are hidden

• Restart the PC

• Press Windows Key + R

• Type PowerShell in the run command line and press CTRL + SHIFT + ENTER to gain administrative access

• Wait for the "PS C:\WINDOWS\System32>" to show up, copy and paste the following script and hit enter:

Set-Service -Name BTAGService -StartupType Automatic

Set-Service -Name BcmBtRSupport -StartupType Automatic

Set-Service -Name bthserv -StartupType Automatic

Start-Service BTAGService

Start-Service BcmBtRSupport

Start-Service bthserv

Get-Service BTAGService | Select-Object -Property Name, Status

Get-Service BcmBtRSupport | Select-Object -Property Name, Status

Get-Service bthserv | Select-Object -Property Name, Status

• Check if the Bluetooth switch is back

• Also check you keyboard because there are few PC models that has Bluetooth switch in their keyboard.

If my suggestion did not solve the issue, please reply back so we can try another solution.

Sincerely,

Lee