Hello Deloris, my name is Alexander. I'm an Independent Advisor and I'm happy to assist you!
I recommend that you reinstall Windows 10 using the installation media (bootable USB, DVD, or ISO file), which you should create on another computer.
Go to the following article to find steps on how to create an installation media tool and upgrade to Windows 10
https://www.microsoft.com/en-us/software-downlo...
- Create an installation flash drive and start your PC.
- Skip enter product key entry.
- Select Windows 10 edition.
- Reboot the system to activate your PC by digital license.
Best regards,
Alexander B.