HELP!!! My Keyboard Driver is Missing !!!

Question

Hello, so I had this problem for a while now where my built-in keyboard laptop suddenly stops working. I've been using external USB keyboard since then. I tried looking for solutions online but none of it seems to be working. Also, I found out that there are others with the same exact problem as well (link attached)... so I'm guessing it's a common problem? I am using ASUS ROG GL553VD, and I've attached my Laptop specs in a pic below.

Basically, every key other than the 'on/off power button' doesnt work. The LED Backlight also died (except for the on/off). What I noticed is that I can't find the laptops' keyboard driver on Device Manager (pic below). The External keyboard shows up fine. I'm pretty sure it's all because of the driver is missing, so I searched 'Standard PS/2 Keyboard Driver Download' on Google but none of the sites seem to be from Microsoft official websites. Any advice would be great, Thanks!

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(Here are the links where others have the same problem)

- https://answers.microsoft.com/en-us/windows/forum/all/keyboard-driver-gone-from-the-device-manager-after/7cdb552d-c85f-45d7-ad1f-913b1138e565?auth=1

- https://answers.microsoft.com/en-us/windows/forum/windows_vista-hardware/keyboard-gone-from-device-manager/2b262559-662a-4c90-848a-35894a27c17a

- https://rog.asus.com/forum/showthread.php?104550-Asus-ROG-Strix-GL503GE-laptop-keyboard-is-not-working-in-BIOS-and-windows-FIX-100

- https://www.techpowerup.com/forums/threads/built-in-keyboard-not-working.236210/

Answer 1

Because the keyboard seems to work off and on may indicate a hardware issue.

To test if it is a driver issue you could see if the keyboard works in the BIOS

If the keyboard does not work in the BIOS then most likely a hardware issue.

https://www.asus.com/ca-en/support/FAQ/1013015/

Don't make any change is the BIOS just hit the Escape key or a Function key that won't change anything and see if it works

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Answer 2

Hi,

Can you provide the following information which may help determine any issue(s):

Windows Key + R > type msinfo32 in the "Open" box > OK > File > Save > then save as an .nfo file

Then make the resulting .nfo file available via a public folder on OneDrive or similar site.

Also, can you do the following:

Windows Key + R > type eventvwr in the "Open" box > OK > expand "Custom Views" and then right-click "Administrative Events" > select "Save all events in Custom View As" and save as an .evtx file

Then make the resulting .evtx file available via a public folder on OneDrive or similar site.

Here's a link on using OneDrive:

https://support.office.com/en-us/article/share-...

Answer 3

Hi,

Can you provide the following information which may help determine any issue(s):

Windows Key + R > type msinfo32 in the "Open" box > OK > File > Save > then save as an .nfo file

Then make the resulting .nfo file available via a public folder on OneDrive or similar site.

Also, can you do the following:

Windows Key + R > type eventvwr in the "Open" box > OK > expand "Custom Views" and then right-click "Administrative Events" > select "Save all events in Custom View As" and save as an .evtx file

Then make the resulting .evtx file available via a public folder on OneDrive or similar site.

Here's a link on using OneDrive:

https://support.office.com/en-us/article/share-...

Thanks for replying, here you go

https://drive.google.com/drive/folders/1GRNVBf3EtwjaqzKdHMVmfDlPEqO1MVyu?usp=sharing

Answer 4

I could not see anything directly related to the keyboard in the two files.

However can you install KB4550945 to update the OS build to 18362.815.

Also, try updating the Intel RST driver to the latest version from Intel - download and run the setuprst.exe

https://downloadcenter.intel.com/download/29339...

As a general precaution create a System Restore Point beforehand.

Also can you ensure that ATK Package 1.0.0060 is installed:

https://www.asus.com/support/FAQ/1041545/

Note: The above are non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Answer 5

Correction to above post:

Can you ensure that ATK Package 1.0.0061 is installed: