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Cannot remove PIN - option not available

Anonymous
2020-05-21T12:09:33+00:00

I was recently prompted to set up a PIN for my PC which I did and now it asks for it each time, however I want to remove it and go back to password (or if I really can't do that then change the PIN). 

But when I go into settings and look at sign in options it is telling me I cannot set up a Hello PIN (even though I have one set up that it requires each time I get onto my PC). Why is it telling me this and how can I just get the PIN removed when it won't give me any options? 

Thanks!

Windows for home | Windows 10 | Security and privacy

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  1. Anonymous
    2020-05-21T12:14:12+00:00

    Hi Annanacha,

    Thank you for bringing this concern to us,

    I understand that there where issues on PIN - option not available. We apologize for the inconvenience.

    Please let us work together to find the a solution for this concern.

    Please see this answer on this discussion bellow on the Microsoft community. Windows 10 users who have encountered this same concern had reported that the steps on this answer fix their issue.

    Pin Login not available and can't change or remove my pin

    https://answers.microsoft.com/en-us/windows/for...

    Please let me know on how I can provide further assistance Annanacha.

    Continue to be safe and have a good day.

    Best regards,

    Anthony De Jesus

    Independent Advisor

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