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MacDonaldChristopher-9796 avatar image
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MacDonaldChristopher-9796 asked Joyzhao-MSFT commented

How to fix SSRS 2019 Report Viewer Control Issue with IE 11 not showing icons

My team is upgrading SSRS from 2014 to 2019.

Our ASP.NET application integrates with SSRS using Report Viewer controls and we therefore have upgraded these controls to be the 2019 version.

In our testing we find it works well with modern browsers but when we open up a report in IE 11 (we need to support IE 11 for a few more months), the icons that you would typically see for the dropdown arrow, the calendar control, the tool bar controls etc. are not there. In there place is various capital letters (K, H, etc.).

This issue is only happening when we open the reports from our web server where we deploy the app (Win Server 2019 + IIS) . When the developer tests this on their workstation using IE Express and IE 11 the icons are displayed.

In looking at the DOM I believe the issue is with the class values used by the button "chromeless-button glyphui glyphui-calendar" such that it cannot find or render the icon. Maybe there is a setting in IE that might be blocking the loading of these resources. Maybe i have to install ReportViewer on the server (I can see the correct dlls are in the bin folder).

Any help would be greatly appreciated.

Thanks

sql-server-reporting-services
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1 Answer

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Joyzhao-MSFT answered Joyzhao-MSFT commented

Hi @MacDonaldChristopher-9796 ,
In Internet Explorer 11, when previewing SQL Server Reporting Services (SSRS) reports, the print command may not be seen in the report viewer. In addition, some icons will be rendered in capital letters. When you preview the same SSRS report in Chrome or other browsers, it works without any problems, which means it is a browser compatibility issue. How to make SQL Server Reporting Services (SSRS) compatible with IE11?
You could refer to the following link: SQL Server Reporting Services is not compatible with Internet Explorer 11.
Hope this helps.
Best Regards,
Joy


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Hi Joy,

Thank you for the response. I reviewed the information you sent and it has not addressed our issue. When I run the app in Visual Studio debugger with IIS Express localhost, I see the icons. When the same code deployed to a Win 2019 server using IIS I dont see the icons. When I did a comparison of the html source...there were essentially the same (viewstate & session info differs). This is leading me to wonder if there is a IE security setting that is blocking the icons from the server but allowing them from localhost.

Thanks,

Chris

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Joyzhao-MSFT avatar image Joyzhao-MSFT MacDonaldChristopher-9796 ·

You can refer to the solution at the following link: SQL Server Reporting Services is not compatible with Internet Explorer 11.


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