conversationId changes with every charter email response

Teresa G 1

Hi! I'm trying to build out response tracking using conversationIds and am running into an issue that only appears to happen to charter email addresses. Every time I get a response from the charter email, the conversationId changes, making response tracking impossible. The emails are not grouped together so I'm assuming there isn't another way to group them, and was wondering if anyone was aware of this issue or had a possible solution. Thanks!

Deva-MSFT 2,256 Reputation points Microsoft Employee

2021-03-29T17:22:55.22+00:00
Do you see the issue with Graph API or with Outlook? If yes with Graph API call, with which specific API call you're seeing this above issue.
Teresa G 1 Reputation point

2021-03-29T18:49:50.07+00:00

I'm using the graph api to look at me/messages and confirm that the conversationIds are changing with every new response from a charter email, and I can also see it in the Outlook UI because the responses aren't grouped together.