SCCM CB 2002 agent - BGB client agent disabled

Question

Dear All,

I am trying to deploy agent on few machines, seems i am getting only 2 policy under action and the notification agent is disabled for those few machines specifically. Looks like other IP subnet are ok and getting the policies. Is this related to network issue? Please guide

All i tried reinstalling agent, ports are open, MP certificate link is open, AV is disabled, No server side site error or component error

In CCMnotifiation:

I get BGB client is disabled

Answer 1

Late to the party but hopefully this will help.

For me, similar situation. After looking at the devices in the console in detail, I found that they were not "approved". Once I approved them, everything turned on and started working as normal.

So:

1. Go to Devices,
2. search for your device
3. right-click,
4. Approve,
5. wait and see, or initiate the Machine Policy Eval/Hardware Eval cycles.

This happens because the site setting for Client Approval is either set to Automatically approve computers in trusted domains or Manually approve each computer.

Answer 2

Hi,

Thanks for posting in Microsoft MECM Q&A forum.

BGB client agent is disabled.
TCP Listener is disabled.

Please review Windows Firewall configuration for the TCP port used by client notification and make sure the TCP (port 10123) or HTTP (port 80) is listening on the problematic SCCM clients.

SCCM client communicates to its MP every 15 minutes to confirm it’s still online. In simple words, when your client is NOT showing as ONLINE in SCCM console then, we may have a problem with the fast notification communication channel. BGB refers to the fast notification communication channel component. There are three components in SCCM CB fast channel notification:

1.Notification manager will be located along with site servers (Primary/Secondary). BGBmgr.log is the log file which will give more details about notification manager.
2.Notification server will be located along with Management Point (MP) and in secondary sites. BGBServer.log is the log file to review at this step which is on the MP setup directory or site server setup directory.
3.Notification Agent is fast channel notification component at SCCM client end. CcmNotificationAgent.log and locationservices.log are the log files on the SCCM client device to review on this setp.

For more information about client notification, please refer to:
Troubleshoot SCCM Fast Channel Push Notification Issues
Overview of Client Online Status in SCCM Console

Thanks for your time.
 
Best regards,
Simon

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Answer 3

under Administration > site Configuration > Sites > Site Properties > Ports
untick CLient Notification tcp - port 10123,

click apply,

leave it unticked for at least 20 minutes,

retick it click apply,

the clients should then start working properly once they wake up to the fact that there is a change.
Bgb client agent is starting... BgbAgent 23/04/2021 12:00:59 PM 18244 (0x4744)
Bgb client agent is disabled BgbAgent 23/04/2021 12:00:59 PM 18244 (0x4744)
TCP Listener is disabled. BgbAgent 23/04/2021 12:00:59 PM 18244 (0x4744)
BgbController main thread is started with settings: {bgb enable = 0}, {tcp enabled = 0}, {tcp port = 0} and {http enabled = 0}. BgbAgent 23/04/2021 12:00:59 PM 18244 (0x4744)
Wait 3600 seconds for event notification. BgbAgent 23/04/2021 12:00:59 PM 19004 (0x4A3C)
Settings update: {bgb enable = 1}, {tcp enabled = 1}, {tcp port = 10123} and {http enabled = 1}. BgbAgent 23/04/2021 12:36:20 PM 1000 (0x03E8)