Schedule Exam Error (PearsonVue)

Question

Hello, I'm trying to schedule an exame (AZ-900) with PearsonVue. But, all my tries shows this error when checkup. We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam: Use Internet Explorer (version 9 or above) or Edge Clear all cache and cookies Use the InPrivate option in Internet Explorer or Edge If the issue persists, you can contact Pearson VUE Support to schedule the exam. If you still need help, please click Ask a question on the Microsoft Certification Program support forum. I already tried on different browsers and computers.

Answer 1

DSPatric,

I'm speaking on chat of PeasonVUE right now and they asked me to type here.

Answer 2

Microsoft Certification Program is supported on their own forums. I'd try asking for help with exam scheduling in dedicated forums here. (Participate\Ask A Question)
Exams/Exam Registration/General Registration Questions
Exams /Exam Registration and Scheduling/Scheduling with Pearson Vue
Pearson VUE Customer service
Pearson VUE contact / chat

--please don't forget to Accept as answer if the reply is helpful--

Answer 3

Hi,
See if you can navigate to this link: https://www.microsoft.com/en-us/learning/dashboard.aspx
This dashboard shows about certifications from where you are redirected to Pearson.

Try refreshing the exam schedule page or going inprivate, sometimes the cert portal doesn't open up but after a few times it should work.

Answer 4

Microsoft Certification Program is not supported here on QnA. I'd try asking for help with exam scheduling in the forums I linked. (Participate\Ask A Question)

--please don't forget to Accept as answer if the reply is helpful--

Answer 5

manasdash-2336

I already try this, but didnt worked.

DSPatrick, i asked on the forum that you suggested. Link: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_exam-mcp_pearson/schedule-exam-error-pearsonvue/4b1d155a-9f04-4546-963e-3470e75bc07e?tm=1617025054933

Thanks.