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Grmacjon-MSFT avatar image
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Grmacjon-MSFT asked bharathn-msft edited

Domain verification is not working

The App Service certificate requires domain verification before the certificate is ready to use. I bought an App Service Certificate for a custom domain, however when I select Verify, the process fails. How can I resolve this issue?

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azure-webappsazure-webapps-custom-domains
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bharathn-msft answered bharathn-msft edited

Manually verify your domain by adding a TXT record:

  • Go to the Domain Name Service (DNS) provider that hosts your domain name.

  • Add a TXT record for your domain that uses the value of the domain token that's shown in the Azure portal.

  • Wait a few minutes for DNS propagation to run, and then select the Refresh button to trigger the verification.

As an alternative, you can use the HTML webpage method to manually verify your domain. This method allows the certificate authority to confirm the domain ownership of the domain that the certificate is issued for.

  • Create an HTML file that's named {domain verification token}.html. The content of this file should be the value of domain verification token.

  • Upload this file at the root of the web server that's hosting your domain.

  • Select Refresh to check the certificate status. It might take few minutes for verification to finish.

For example, if you're buying a standard certificate for azure.com with the domain verification token 1234abcd, a web request made to https://azure.com/1234abcd.html should return 1234abcd.


Important:
A certificate order has only 15 days to complete the domain verification operation. After 15 days, the certificate authority denies the certificate, and you are not charged for the certificate. In this situation, delete this certificate and try again.

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