Intune teamviewer connector setup issue

Question

Hello there
Hoping you can help us. We contacted Teamviewer and obtained a demo license to test using teamviewer to remotely connect to mobile devices.
Our issue is when trying to setup the Intune Teamviewer connector. We click Required setup then Log in to Team Viewer to Authorize, go through the complete process only to get a message some up saying:

Something went wrong
An unanticipated error occurred. Your IT department may be able to help.

Diagnostic information for IT
Activity Id: b6fee19b-xxxxxxxxxxxxxxxxx
Session Id: 2e96bb99-xxxxxxxxxxxxxxxxxxx
Timestamp: 2021-03-30T02:48:15.3973868Z

We are logged in to MS Endpoint Manager as a Global Admin that when you check its permissions it says "You are an administrator with full permissions to all Intune resources"

Teamviewer says the user account used for this needs to have an Intune license. Are we right in thinking that being a Global Admin the account has one? we also assigned an E3 license but still no joy. Also tried off the company network connected to an external 4G wireless connection but got same issue

Answer 1

@Tim Richards Admin Account , To use TeamViewer to remotely administer Intune devices, we can check if all the prerequisites are met.
https://learn.microsoft.com/en-us/mem/intune/remote-actions/teamviewer-support#prerequisites

To check if the user has an Intune license, we can go to Users->All users(Preview), find the user, click it and choose Licenses, click the license the user have and see if "Microsoft Intune" is enabled.

Meanwhile, Based on our official article, only some TeamViewer licenses may support integration with Intune. Please confirm with Team viewer support to see if our TeamViewer licenses are in the support list.

Hope it can help.

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