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DaveHussey-1912 avatar image
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DaveHussey-1912 asked DaveHussey-1912 edited

Is there any good reason why the event viewer does not respond to restart manager requests?

A windows service will likely log events to the application event log. IF the event viewer is open when running an installer to upgrade a product that contains one or more services Then it is likely that a module will be in use by the event viewer. An MSI installer will, when upgrading such a service, want to overwrite the EXE or DLL module containing the Message Table resource. During the upgrade installation the restart manager detects that the event viewer (and its back end components) have this module open. For a full UI install this gives the user the option to have apps automatically shut down and restart - in order to overwrite modules that will be upgraded. This list includes the event viewer!! The Event viewer HOWEVER does not respond to the end session request. The module remains locked. The user MUST know that they should close the event viewer in order to avoid a reboot. Thats all fine and mightily inconvenient for a novice user who won't necessarily understand the messages displayed by the installer. WORSE still for an unattended silent install (quiet mode) as it will always result in a reboot. So although the event viewer might not be open much of the time I'm merely asking if there is any particularly good reason why the event viewer should not respond to the restart manager. To me it seems like laziness and bad manners not to and is detrimental to user experience.

windows-10-application-compatibility
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Have reported using feedback hub:

Feedback hub entry


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I suggest that you report your concern (which seem perfectly valid to me) to Microsoft by whatever means you have. The Windows 10 Feedback Hub is the only freely available means of doing so that I'm aware of.

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82801-screenshot-2021-03-30-at-122516.png



This is just to illustrate what I mean when I say that a novice user won't understand the cryptic message that is displayed if the event viewer is open.


OK I TRIED TO ADD SOME ADDITIONAL AND VERY INTERESTING CONTENT BUT SEEMS I CANNOT ADD ANY MORE!!
PERHAPS I SHOULD NOT BOTHER TRYING
SUBMIT BUTTON NO LONGER WORKS FOR ME!!!!!!!!!

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83276-restart-manager-failed-shutdowns.xml



I exported the following 3 errors logged to a test computer event log when the installer ran with the event viewer open.
I would have saved in .evtx format but that's not allowed as an attachment here so instead have exported as XML

I CANNOT POST ANY MORE COMMENTS!!!! Arrrrrrrrgh!
Event Log service runs under svchost.exe
If it shares this exe container with a critical service then the user will instead see
The setup must update files or services that cannot be updated while the system is running. If you choose to continue, a reboot will be required to complete the setup.
Tried to include an extract from an installer log but I cannot submit any more comments (submit button does not work - this site sucks!)

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1 Answer

TeemoTang-MSFT avatar image
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TeemoTang-MSFT answered DaveHussey-1912 commented

If you have feedback this situation to Microsoft by Feedback Hub app, you could wait for reply, Microsoft will send your email about case process.
If you want a root cause analysis, you’d better open a request ticket with Microsoft
https://support.serviceshub.microsoft.com/supportforbusiness


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I'm simply reporting my findings and absolutely do not wish to pay for a root cause analysis. While I understand the need for paid support I would never consider paying to report a bug as being fair.

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